While I was playing the multiplayer (my own lobby with no one else joined), I suddenly crashed to desktop during an escort mission.
Now that I've restarted the game I suddenly get the message that I don't have an online pass, so I'm unable to play or even see the multiplayer.
It should be noted that I have installed some mods for the singleplayer (EGM and ALOT) which is why I was playing solo.
Now this wouldn't be a big problem for me if I hadn't spent money on the ingame multiplayer items. I did play the multiplayer before (on an unmodded game) so now I don't have acces to anything that I had paid and played for.
EA help is not responding so I'm hoping someone here has a solution.
March 2021 - last edited March 2021
Please clear your temp files:
Then clear your Origin cache.
All settings in Origin (only in Origin not in the games) are back to default settings after this.)
If that don't helps it is probably a account problem.
Thank you for the quick answer, unfortunately that didn't work so it's probably an account thing like you said.
I have tried to contact EA Support, however since I'm from Europe (Belgium) the only support option that I get is using Answer HQ. I don't get any other option (I've sent an email but have had no reaction to it just yet).
Maybe I'll try Twitter or Facebook next to see if I am even able to get someone from EA.
All right so while waiting for an answer from EA Help, I figured I'd try to login on the N7 HQ website to see my multiplayer stats, and I was still able to see everything as if I was able to play multiplayer. (I was also able to play the galaxy at war minigame thingy.)
I also have tried to both repair and reinstall Mass Effect 3 (including all dlc's) and the origin client as well. When starting up the game it still says I don't have an online pass.
I am from Europe too and get a chat option without a problem.
Restarting the router, changing the region to English (if not already set this way), changing Browsers (to internet Explore), disabling add-ons especially anti-script and ad-block software or the windows firewall and the virus scanner for the contact attempt could help.
Here is an EA contact guide.
If all this fails and call becomes the only option, you can use a Voice-Over-IP service like Skype, Viber, or Google Voice for this call to reduce the cost. Just put your location in the Voice-Over-IP service to UK. (UK number +44 203 0141818 (Available 9AM-9PM GMT, Monday through Saturday)
More international Telephone numbers:
I'll try to contact Support outside my country maybe they will actually respond!