Your account has been denied access to this feature.

[Gronk87monster]

Everytime I load into madden I get the error “your account has been denied access to this feature.” Yet EA help claims my account has not been banned I still cannot get into MUT

[EA_Blueberry · Accepted solution]

@dbfrey  @Gronk87monster 

This message indicates your account was likely actioned by our Terms of Service team. To dispute this action and inquire more, please check your email address for more information on whether an infraction was placed on your account and contact our Terms of Service team via the link below. Make sure you check your junk/spam/promotion folders in case the email was routed there by your email provider.

Click here to contact Terms of Service

[Gronk87monster]

@Gronk87monster Someone please help

[dbfrey]

This was the last twitter message from EA.  I'm 42 years old, none of my friends play Madden and have an Xbox One X.  This has been going on since early October.

[EA_Blueberry · Accepted solution]

@dbfrey  @Gronk87monster 

This message indicates your account was likely actioned by our Terms of Service team. To dispute this action and inquire more, please check your email address for more information on whether an infraction was placed on your account and contact our Terms of Service team via the link below. Make sure you check your junk/spam/promotion folders in case the email was routed there by your email provider.

Click here to contact Terms of Service

[X12_BOSS]

I tried on another console and it’s still not working. What can I do??

[EA_Blueberry]

---

@EA_Blueberry wrote:

@dbfrey  @Gronk87monster 

This message indicates your account was likely actioned by our Terms of Service team. To dispute this action and inquire more, please check your email address for more information on whether an infraction was placed on your account and contact our Terms of Service team via the link below. Make sure you check your junk/spam/promotion folders in case the email was routed there by your email provider.

Click here to contact Terms of Service

---

@X12_BOSS  This is an account based action. Please contact our Terms of Service. 

[X12_BOSS]

Do I call them?? If so what is the number?? Or do I email?? If so what is the email??

[EA_Blueberry]

@X12_BOSS

Our Terms of Service team will only correspond via email. Please select your account was banned/suspended when submitting a case at our Help site via the link I provided above in the earlier comment.

[Scobeec]

@EA_Blueberry the madden companion app won’t allow me to access the auction house. how do i get this fixed

[EA_Blueberry]

@Scobeec 

Are you solving the verification puzzles? If not, you'll get temporarily locked out.