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sambonz
New Hotshot
5 years ago

Re: Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

@EA_Blueberry I really appreciate the detailed reply, as I'm sure everyone here does. Thank you.

Unfortunately though, on the PS5 there is no EA Play app/hub.
This is an extract from an EA Support Article here:
https://help.ea.com/en-us/help/ea-play/ea-play-for-playstation/#:~:text=PlayStation%205-,There's%20no%20EA%20Play%20Hub%20app%20for%20PlayStation%205.,and%20download%20it%20from%20there.

"There’s no EA Play Hub app for PlayStation 5. To download a game or early trial, search for the one you want to play in the PlayStation Store from your PlayStation 5 and download it from there."

I'm not sure the issue is related directly to the console, because I get the same error message whether I'm browsing the store on my PC, the App on my iPhone, or the store on the PS5 console. This would indicate the issue is at an account level, not a local console level, I think?

Where I'm at now is that I just want to purchase the game so I can play it, but I can't even do that due to this message:

"Not available for purchase
Learn more

You can't buy this product for the following reasons:
You already own the following products, which conflict with the product you're trying to buy:
Madden NFL 21 Tracker"

The sale runs out in a few hours - how do I purchase the game for my PS4/PS5?
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Stuck on loading screen","id":"message:9098276","entityType":"FORUM_TOPIC","eventPath":"category:madden-nfl-en/category:ea-forums-en/community:tghpe58374board:madden-nfl-franchise-discussion-en/message:9098276","revisionNum":1,"repliesCount":689},"Conversation:conversation:9098276":{"__typename":"Conversation","id":"conversation:9098276","solved":true,"topic":{"__ref":"ForumTopicMessage:message:9098276"},"lastPostingActivityTime":"2025-05-11T19:19:59.072-07:00","lastPostTime":"2025-05-11T19:19:59.072-07:00","unreadReplyCount":689,"isSubscribed":false},"ModerationData:moderation_data:9098818":{"__typename":"ModerationData","id":"moderation_data:9098818","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:9098818_1":{"__typename":"Revision","id":"revision:9098818_1","lastEditTime":"2021-01-08T09:44:31.345-08:00"},"ForumReplyMessage:message:9098818":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:165210"},"id":"message:9098818","entityType":"FORUM_REPLY","eventPath":"category:madden-nfl-en/category:ea-forums-en/community:tghpe58374board:madden-nfl-franchise-discussion-en/message:9098276/message:9098818","revisionNum":1,"uid":9098818,"depth":22,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:madden-nfl-franchise-discussion-en"},"conversation":{"__ref":"Conversation:conversation:9098276"},"subject":"Re: Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:9098818"},"body":"@EA_Blueberry I really appreciate the detailed reply, as I'm sure everyone here does. Thank you.

Unfortunately though, on the PS5 there is no EA Play app/hub.
This is an extract from an EA Support Article here:
https://help.ea.com/en-us/help/ea-play/ea-play-for-playstation/#:~:text=PlayStation%205-,There's%20no%20EA%20Play%20Hub%20app%20for%20PlayStation%205.,and%20download%20it%20from%20there.

\"There’s no EA Play Hub app for PlayStation 5. To download a game or early trial, search for the one you want to play in the PlayStation Store from your PlayStation 5 and download it from there.\"

I'm not sure the issue is related directly to the console, because I get the same error message whether I'm browsing the store on my PC, the App on my iPhone, or the store on the PS5 console. This would indicate the issue is at an account level, not a local console level, I think?

Where I'm at now is that I just want to purchase the game so I can play it, but I can't even do that due to this message:

\"Not available for purchase
Learn more

You can't buy this product for the following reasons:
You already own the following products, which conflict with the product you're trying to buy:
Madden NFL 21 Tracker\"

The sale runs out in a few hours - how do I purchase the game for my PS4/PS5?","body@stringLength":"1742","rawBody":"@EA_Blueberry I really appreciate the detailed reply, as I'm sure everyone here does. Thank you.

Unfortunately though, on the PS5 there is no EA Play app/hub.
This is an extract from an EA Support Article here:
https://help.ea.com/en-us/help/ea-play/ea-play-for-playstation/#:~:text=PlayStation%205-,There's%20no%20EA%20Play%20Hub%20app%20for%20PlayStation%205.,and%20download%20it%20from%20there.

\"There’s no EA Play Hub app for PlayStation 5. To download a game or early trial, search for the one you want to play in the PlayStation Store from your PlayStation 5 and download it from there.\"

I'm not sure the issue is related directly to the console, because I get the same error message whether I'm browsing the store on my PC, the App on my iPhone, or the store on the PS5 console. This would indicate the issue is at an account level, not a local console level, I think?

Where I'm at now is that I just want to purchase the game so I can play it, but I can't even do that due to this message:

\"Not available for purchase
Learn more

You can't buy this product for the following reasons:
You already own the following products, which conflict with the product you're trying to buy:
Madden NFL 21 Tracker\"

The sale runs out in a few hours - how do I purchase the game for my PS4/PS5?","kudosSumWeight":4,"repliesCount":0,"postTime":"2021-01-08T09:44:31.345-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:9098818_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":975},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"parent":{"__ref":"ForumReplyMessage:message:9098814"},"descendants":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"CachedAsset:theme:customTheme1-1749012912984":{"__typename":"CachedAsset","id":"theme:customTheme1-1749012912984","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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