Unable to buy MUT tickets from Madden 19 store

[emachine009]

Hello,

I am experiencing an issue with Madden 19 Ultimate Team. I needed to purchase more tickets from the Store to play a Draft Champions game, but the Store's screen was completely blank. I can press certain buttons to buy "cash" or get help, but there is nothing to "select" (press A). A picture is attached to this thread. I'd like to resolve the issue quickly, thanks.

[emachine009]

I've been having the same problem as SplitEmperor88... here's my case + image:

I am experiencing an issue with Madden 19 Ultimate Team. I needed to purchase more tickets from the Store to play a Draft Champions game, but the Store's screen was completely blank. I can press certain buttons to buy "cash" or get help, but there is nothing to "select" (press A). A picture is attached to this thread. I'd like to resolve the issue quickly, thanks.

[SplitEmperor88]

@emachine009 I had the same problem.. I'm getting help from EA here: https://answers.ea.com/t5/Madden-NFL-19/Unable-to-buy-mut-tickets-not-an-option/td-p/9115792

[emachine009]

I don't know how soon you people answer these things, but I'm getting annoyed by the lack of feedback. I've tried everything from resetting the cache (restarting game/console) to new accounts... I'm certainly willing to wait, but I'm considering using Madden 20 instead. Still unable to play Madden 19. Do respond, please.

[emachine009]

Anyone? It's been 1+ week now...

[69drew15]

Hey I had to re create my account to find answers to this problem in which I still cant buy tickets! Did they solve this issue? THANKS!

[69drew15]

Hello I'm unable to buy tickets for like a month now. The screen is completely blank and the X button (add points) is the only functioning button when i get to the store. Please help! @askeasupport

[emachine009]

No, still waiting

[EA_Blueberry]

Hey, all.

If you're unable to purchase MUT Tickets can let me know the following so we can pass your account details to the Madden team?

• Gamertag/PSN ID
• Do you play on PC, XB1, or PS4
• What are you specifically trying to purchase and with what currency
• Have you tried reinstalling the game
• Are you able to purchase tickets from a different account on the same console to test if it's happening to multiple accounts
• When did it stop allowing you purchasing tickets? Specific date if possible

[emachine009]

1. Milk2Paydirt

2. Xbox One

3. I am trying to purchase tournament tickets for use in Draft Champions, with coins, but the store screen is completely blank so there is nothing I can do.

4. YES

5. YES

6. I'm guessing this happened around June 7th, almost exactly a month ago.

Again, a picture is attached.

Thanks