Traded in card, failed to receive random card in return

[krzysztofd]

Product: Madden 17
Platform:Microsoft XBOX One
Summarize your bug: Madden Ultimate Team TOTW trade in offer (TOTW player exchange) Traded Tre Flowers and a gold badge, did not receive my random TOTW card (I'm now out 17000 coins)
How often does the bug occur?: Every time (100%)
Steps: How can we find the bug ourselves?: Check your logs while cross referencing with my account
What happens when the bug occurs?: Nothin
What do you expect to see?: My random TOTW card
If your game crashed, about how many minutes were you playing before it crashed?:
What is your gamertag/PSN ID?: Da Frink
Date/time issue occurred: 9-5-16 approx 3:35PM EST
Did this issue happen in Connected Franchise Mode?: No

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Madden Ultimate Team

TOTW trade in offer (TOTW player exchange)

Traded Tre Flowers and a gold badge, did not receive my random TOTW card (I'm now out 17000 coins)

[EA_Barry · Accepted solution]

@krzysztofd

This is a relatively uncommon issue, please contact an Advisor as below to see what we can do for you on this:

Click the following link to get started: http://help.ea.com/en/contact-us/new/?category=demo-beta

For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

[EA_Barry · Accepted solution]

@krzysztofd

This is a relatively uncommon issue, please contact an Advisor as below to see what we can do for you on this:

Click the following link to get started: http://help.ea.com/en/contact-us/new/?category=demo-beta

For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...