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Madden freezes during game load, Xbox1

by HunterHK6
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Madden freezes during game load, Xbox1

★★★★★ Newbie
I can trade, sign free agents, simulate games, but if I try to play a game it freezes everytime! I'm not exaggerating it freezes 10 out of 10 times. This gets worse with every years release. 2016 probably won't even be able to be loaded. How do I get my money back?
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Re: Madden freezes during game load, Xbox1

Community Manager

If you really want a refund then you can contact an Advisor and report that you have been unable to play the game. Click the following link to get started: http://help.ea.com/en/contact-us/new/?category=demo-beta

For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

 

Having said that, it may be worthwhile to try a little troubleshooting:

 

  1. On the console, press and hold the Xbox button until the light behind it turns off (about 5 seconds), which means the console is off.
  2. After the console has shut down, unplug the power cord and wait 30 seconds.
  3. Plug the console back in and turn it on using the Xbox button. Power cycling will reset the network card and clear the cache.

Also, try power cycling your router.

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