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Madden freezes during game load, Xbox1

by HunterHK6

Original Post


Madden freezes during game load, Xbox1

★★★★★ Newbie
I can trade, sign free agents, simulate games, but if I try to play a game it freezes everytime! I'm not exaggerating it freezes 10 out of 10 times. This gets worse with every years release. 2016 probably won't even be able to be loaded. How do I get my money back?
Message 1 of 2 (154 Views)

Re: Madden freezes during game load, Xbox1

Community Manager

If you really want a refund then you can contact an Advisor and report that you have been unable to play the game. Click the following link to get started:

For help on how to contact an Advisor please use this link:


Having said that, it may be worthwhile to try a little troubleshooting:


  1. On the console, press and hold the Xbox button until the light behind it turns off (about 5 seconds), which means the console is off.
  2. After the console has shut down, unplug the power cord and wait 30 seconds.
  3. Plug the console back in and turn it on using the Xbox button. Power cycling will reset the network card and clear the cache.

Also, try power cycling your router.

If a post Answers your question please click on Accept as Solution.
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