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Madden Account Being Denied Access

by RAZORBACKxJACK
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Madden Account Being Denied Access

★ Newbie
I got on madden and I tried to click on auction and trades and it says the message "your account has been denied access to this feature, please contact customer service for more information". Need some help
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Re: Madden Account Being Denied Access

Community Manager

@RAZORBACKxJACK

 

It is possible we have imposed a limitation on your account, please contact an Advisor for specifics.

 

Click the following link to get started: https://help.ea.com/en/contact-us/#

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Message 2 of 19 (9,195 Views)
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Re: Madden Account Being Denied Access

Community Manager

@RAZORBACKxJACK

 

It is possible we have imposed a limitation on your account, please contact an Advisor for specifics.

 

Click the following link to get started: https://help.ea.com/en/contact-us/#

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Message 2 of 19 (9,196 Views)
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Denied access from Auction House?

★★ Newbie

I cannot access the auction house through ultimate team and it says I have been "denied access" from the auction house. I have not done anything wrong. I have 2 farm accounts and occasionally move coins and players from there. Also I buy MHC from muthead and that's it. 

Message 3 of 19 (7,017 Views)
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Re: Denied access from Auction House?

Community Manager

@Odj133

 

Are you seeing the same as the above image?

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Message 4 of 19 (7,005 Views)
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Re: Denied access from Auction House?

★★ Novice

i am having a similar issue and service advisor says they dont handle suspended or limited access accounts.  so who do we contact?  with EA its very hard to contact someone that actually can do anything. 

Message 5 of 19 (6,942 Views)
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Re: Denied access from Auction House?

Community Manager

@Harooni22

 

Please contact us detailed in your case #28532440, thanks.

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Message 6 of 19 (6,927 Views)
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Re: Denied access from Auction House?

★★ Novice

thank you for quick response.  i did get contacted by a terms of service person today. but as i stated customer service ea does not handle suspended or banned accounts,  

Message 7 of 19 (6,919 Views)
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Re: Denied access from Auction House?

★ Novice
So what did you do??? Are you still unable to auction?
Message 8 of 19 (6,860 Views)
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Re: Denied access from Auction House?

★ Novice
@EA_Barry how do I fix this? Or am I banned from the auction house for life?
Message 9 of 19 (6,858 Views)
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Re: Denied access from Auction House?

Community Manager

@melito22@Harooni22

 

If you feel you have been incorrectly banned you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

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Message 10 of 19 (6,817 Views)
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