December 2019
Hi my name is nick fabrizio and I have contacted ea about why mut is not working for madden 18 and have used all suggestions and has no success with playing a mut game. I have Xbox one and live for madden 18 and have good WiFi so I don’t know what the problem is.
Solved! Go to Solution.
January 2020
Hey, @Panthers26578
Are you getting a specific error message when you try to connect to the MUT menu or when you're inside a MUT game?
Have you tried power cycling the console and local network? If you're on WiFi, is it possible to switch to another WiFi channel? (I have 2.4gz and 5.0 on mine).
Is it possible to connect via an Ethernet cable to rule out whether we need to perform WiFi troubleshooting? I know it's not always possible for everyone, but temporarily moving the Xbox in order to plug it into the router to "test" it for a game or two can help determine if it's WiFi related.
We were not experiencing any outages around that time and hopefully you've been able to connect since then. We're here if you need us!
Reboot the power to the modem/router
How to power cycle your Xbox console:
Important Be sure to wait 10 seconds. This step resets the power supply.
Clear Mac Address
Connection Troubleshooting
https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
January 2020
Hey, @Panthers26578
Are you getting a specific error message when you try to connect to the MUT menu or when you're inside a MUT game?
Have you tried power cycling the console and local network? If you're on WiFi, is it possible to switch to another WiFi channel? (I have 2.4gz and 5.0 on mine).
Is it possible to connect via an Ethernet cable to rule out whether we need to perform WiFi troubleshooting? I know it's not always possible for everyone, but temporarily moving the Xbox in order to plug it into the router to "test" it for a game or two can help determine if it's WiFi related.
We were not experiencing any outages around that time and hopefully you've been able to connect since then. We're here if you need us!
Reboot the power to the modem/router
How to power cycle your Xbox console:
Important Be sure to wait 10 seconds. This step resets the power supply.
Clear Mac Address
Connection Troubleshooting
https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/