EA is clearly doubling down on the "ignore it until people stop complaining" strategy.
I let myself get burned by the latest Sim City release back in the day. (What a dumpster fire of a broken game that turned out to be) I observed other friends get burned by EA on countless other games that they had purchased. But yet I figured, they won't ignore a Madden game......that game literally prints money for them. They've gotta do a good job with that one to maintain their relationship with customers, and with the NFL.
Man, was I ever wrong.
This is some of the worst handling of an issue that I've ever seen. No communication, no transparency, no timelines. If EA had told us months ago that they weren't able to, or weren't willing to assign resources to fix the issue, and that creating new connected franchises would work properly, that would've been better. People would still be mad for a while of course, but at least there would've been communication, transparency, a timeline, and most importantly closure.
Instead, everyone is left with uncertainty, hanging onto a hope that they're going to get their connected franchises back. I think most folks by now have probably come to the conclusion that it's not going to get fixed, because EA has demonstrated to us that they are incapable of handling such an issue. They've done this by the fact that they can't effectively communicate with their customers, and by the fact that the issue has been going on since December 2020 without providing updates of any value.
If you have an issue for 4+ months, can't fix it, can't communicate what you're doing to try and fix it, and at this point can't even be bothered to respond at all......It's time to admit what we all already know. You're not going to fix it, you aren't putting any resources towards fixing it, and if you were, it's obvious you weren't putting enough resources towards it, because it wouldn't have taken 4+ months to resolve if any effort was actually being put towards a resolution.
At this point, please put everyone out of their misery, and admit that the issue has been abandoned.
