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Madden 17 loading screen freezes

by IconicViking
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Re: Madden 17 loading screen freezes

Community Manager

@pazminojj

Can you let us know if the same thing happens when using another user profile please?

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Message 171 of 183 (1,102 Views)
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Re: Madden 17 loading screen freezes

★★★★ Newbie
On two different consoles, it only happens with my account. I tried my brothers and it works perfectly fine. I called EA and in waiting for a specialist to get back to me.
Message 172 of 183 (1,091 Views)
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Re: Madden 17 loading screen freezes

Community Manager

@pazminojj

Thanks for your reply, we are currently looking into this particular issue.

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Message 173 of 183 (1,088 Views)
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Freezing during loading

★ Novice

My digital copy of Madden 17 started freezing during the loading screen 3 days ago.  I have had the game since pre-release back in August and have never had a problem.  The music keeps playing and Gronk keeps doing his thing but the game does not load.  I can sign in with my sons profile and play just fine.  While signed in and the game all loaded up under my sons profile, I switch to my profile and boom it freezes the game.  I have done everything support has asked me too and it does not fix it.  I have hard reset the console and modem.  I have uninstalled and reinstalled the game.  Deleted all my saves.  Deleted my gamer tag from my console and re loaded it.  I have even tried to sign in on another console and it does the same thing.  They even had me go into my blu-ray settings and change things even though it is a digital copy.  I have never made a custom playbook which they said could cause the issue.  I checked with Xbox support as well and they say everything is fine with my profile.  Every other game and app work just fine.  All my other EA games work fine.  I am even an EA Access subscriber and all of that works fine.  Madden is the only thing that does not work if I sign in with my profile but works with anyone else's.  Can someone please help me??!  

Message 174 of 183 (1,087 Views)
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Re: Madden 17 loading screen freezes

★★★★ Newbie
I noticed if I disconnect from my network and load up madden offline, I'm able to get pass the loading screen. If I am logged online, the game doesn't work. I believe the EA servers is the issue.
Message 175 of 183 (1,073 Views)
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Re: Freezing during loading

★ Novice

Can someone please help me with this?

Message 176 of 183 (1,075 Views)
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Re: Freezing during loading

★ Novice
I am having the same problem and it has been happening for about 5 days now, nothing has worked
Message 177 of 183 (1,070 Views)
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Re: Freezing during loading

★ Novice
I am now having this same problem it works fine on my sons account but my main account will not get past loading screen and this is a BIG problem as I can't get into mut! I tried all the different ways to fix this but nothing works!
Message 178 of 183 (897 Views)
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Re: Freezing during loading

★ Novice
I went thru a million steps and no good! I'm not sure what else to do at this point this is a huge problem!
Message 179 of 183 (896 Views)
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Re: Freezing during loading

★★★ Novice
It's nice to see this was never fixed. Atleast don't make it a feature in Madden 18.
Message 180 of 183 (574 Views)
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