Loss connection

[jmh1224]

After opponents are losing and “all of a sudden” connection is lost, how would I get the lost. It’s fairly obvious they quit. 

[EA_Blueberry · Accepted solution]

Hey, @jmh1224 

Sorry to hear about the loss you suffered from your recent game. If you actually get the loss though, that indicates on the server side your connection broke off from the servers first. If the opponent quits there will be a specific message that states they quit, otherwise it's a general connection error that both opponents will receive.

If it's still happening a lot please let us know and what platform you play on. We'll do what we can to keep you in the game. There are some general connectivity steps in the article below if you wanted to give those a quick look, too.

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

[EA_Blueberry · Accepted solution]

Hey, @jmh1224 

Sorry to hear about the loss you suffered from your recent game. If you actually get the loss though, that indicates on the server side your connection broke off from the servers first. If the opponent quits there will be a specific message that states they quit, otherwise it's a general connection error that both opponents will receive.

If it's still happening a lot please let us know and what platform you play on. We'll do what we can to keep you in the game. There are some general connectivity steps in the article below if you wanted to give those a quick look, too.

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/