I made a case becuase I got banned it says fixed but still can’t play

[stevengetsbjs]

I got banned for madden 21 for no reason but anyway I made a case and it says fixed but I still can’t play 

[CarbonCarl]

Hi @stevengetsbjs 

You will need to contact an EA adviser So they can further look into your case, or you might need to start a new case.

You can contact an EA adviser here: https://help.ea.com/en/contact-us/

[stevengetsbjs]

I have made about 4 cases and spoke to 3 different people and all say just wait and be patient yet it says they will email me within 72 and all my cases are past 72 hours still no email 

[CarbonCarl]

@stevengetsbjs
I'm not sure if it works the same for EA but I know a lot of companies don't do a great deal over the weekends so that could be why. I would wait and see what happens this week, hopefully you get it sorted.

[EA_Darko]

You will need to speak to our Terms of Service team in relation to any ban @stevengetsbjs.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[joschuabusser]

Hi Darko, 

Have done all of this, and one of my cases says "fixed" next to it but still cannot access the market (which was the issue) 

What should I do next?

[NCFC-MattGuy]

@joschuabusser I’ve also had the exact same on FUT!

[nico-dumitru]

@stevengetsbjs I’ve got the same problem, still waiting! Have you got any news yet?

[nico-dumitru]

have you got an answer on this m8? just wondering, because im in the same situation. 

[LouisWC]

@nico-dumitru Did they sort this out for you yet. I have the same problem