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To my surprise, unlike the XOne version, I cannot find any way to mute my online opponents in the PS5 version. Which I'm sure you could figure out is a HUGE PROBLEM. How could a basic function of online gaming be missing? If it was a conscious decision to leave it out it was a REALLY BAD ONE. Of course the games are filled with blaring loud open mics and trolls of all sorts. If you don't plug a headset in then you have to listen to people swearing and flinging racial slurs over the speaker on the DualSense. How is it January and you haven't fixed this issue???","body@stringLength":"644","rawBody":"Recently upgraded from Xbox to PS5 and purchased the PS5 version of the game. To my surprise, unlike the XOne version, I cannot find any way to mute my online opponents in the PS5 version. Which I'm sure you could figure out is a HUGE PROBLEM. How could a basic function of online gaming be missing? If it was a conscious decision to leave it out it was a REALLY BAD ONE. 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How to mute Online Opponents PS5 ver of Madden 21","moderationData":{"__ref":"ModerationData:moderation_data:9123981"},"body":"
We'll relay your feedback along. A current workaround for players you don't want to listen to is to invite them to a PlayStation party and then mute them.
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I've had major issues with trolls. People using vulgar language, loud noises, and racial slurs all game. I cannot in good faith let my kids play this game, which is really crazy since your currently doing a cross promo with Spongebob. PS5 Madden games are SUPER toxic right now. I also do not want to play the game because I don't need to listen to some 15 year old call me racial slurs all game.
Although I can appreciate this isn't your fault, do you think an online troll is going to accept my invite to a party? Does that sound like a reasonable solution?
I've also heard the workaround to plug in a headset and not listen to it, which also isn't an acceptable answer for me.
This needs to be fixed ASAP. Im thinking of requesting a refund.
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I believe the idea is to start a party so you're inside of it yourself to avoid hearing in-game chat. Xbox and PlayStation have been making huge steps on combating abusive behavior in games. Definitely report these players via Xbox/PlayStation so they receive those reports.
In terms of what EA is doing, we're taking charge on this too and some of that can be read up on the link below. The studio teams are taking this into more consideration and to incorporate better reporting features in games to curb this behavior.
It's disappointing to hear others out there are using racial slurs and being obnoxiously loud in game. I wish you good luck going forward in having more enjoyable experiences.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2021-01-16T07:48:04.890-08:00","lastPublishTime":"2021-01-16T07:48:04.890-08:00","metrics":{"__typename":"MessageMetrics","views":22193},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":3,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9123984":{"__typename":"ModerationData","id":"moderation_data:9123984","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9123984":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:5165827"},"id":"message:9123984","entityType":"FORUM_REPLY","eventPath":"category:madden-nfl-en/category:ea-forums-en/community:tghpe58374board:madden-nfl-franchise-discussion-en/message:9123980/message:9123984","revisionNum":1,"uid":9123984,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:madden-nfl-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:9123983"},"conversation":{"__ref":"Conversation:conversation:9123980"},"subject":"Re: How to mute Online Opponents PS5 ver of Madden 21","moderationData":{"__ref":"ModerationData:moderation_data:9123984"},"body":"@EA_Blueberry I get what you're saying but these trolls don't always want to join my party and it still says nothing to the reasoning why you guys haven't added a simple option to mute people in game. This is one of the oldest and simple online gameplay options and you guys act like it's trivial. Letting my family play this game online puts them at risk for serious abuse and you've given me little hope that you care or that it's going to change. Sure I can report them, but that doesn't take away from having to play a game listening to abuse for an hour. The only option is to just stop playing I guess. Since you guys refuse to do the simplest things to keep your users safe. I'll be sure me and my family never buy a Madden game again.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"postTime":"2021-01-16T07:55:53.231-08:00","lastPublishTime":"2021-01-16T07:55:53.231-08:00","metrics":{"__typename":"MessageMetrics","views":22207},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2029480":{"__typename":"User","id":"user:2029480","uid":2029480,"login":"Tbone3336","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-02-19T17:54:52.350-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-1.svg?time=1721239493000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2029480"},"ModerationData:moderation_data:9123985":{"__typename":"ModerationData","id":"moderation_data:9123985","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9123985":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2029480"},"id":"message:9123985","entityType":"FORUM_REPLY","eventPath":"category:madden-nfl-en/category:ea-forums-en/community:tghpe58374board:madden-nfl-franchise-discussion-en/message:9123980/message:9123985","revisionNum":1,"uid":9123985,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:madden-nfl-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:9123984"},"conversation":{"__ref":"Conversation:conversation:9123980"},"subject":"Re: How to mute Online Opponents PS5 ver of Madden 21","moderationData":{"__ref":"ModerationData:moderation_data:9123985"},"body":"
I agree 100% with Jordan and the answer given is pathetic. You have kids playing this and EA has to know so many of their customers are atrocious and disrespectful and they do not have this simple function. Inexcusable no matter how the response is presented.
FIX THIS.
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If you have a PA5, you can go to sound and disable game chat audio and you’ll be good to go!
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I reported this for last year's ver of the game. So not sure why you're replying a year later - When this issue got bad and there was no fix, I got rid of the game. I'll never buy a Madden or EA game again.
You can clearly see that Support had no proper solution when the game was current. Just your usual EA BS.
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