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Cant log in pass text message verification

by MRCREIGHTONC
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Original Post

Cant log in pass text message verification

★★★ Newbie
I have a new phone number and no access to the old one
How do I log in pass verification
Message 1 of 2 (105 Views)

Re: Cant log in pass text message verification

Community Manager

Hey @MRCREIGHTONC,

 

I'm sorry to hear about your issue, you should be able to retrieve a back-up code by clicking on your name in the top right corner of this page, then selecting EA Account. From then on you can follow these steps:

 

What if I don't have my phone or email handy when I need a code?

 

If you lose your phone, the authenticator app fails, or you cannot access your email address, backup codes are the only way to sign in to your EA Account from a new device. You can view and renew these codes from the My Account: Security page.

  1. From EA Help, click Accounts, then Account Security.
  2. If you need to, log in to your EA Account to open the My Account: Security page.
  3. Click View next to Backup Codes.
  4. You will see a list of backup codes. Keep this list in a safe, accessible place.

If you are unable to do so I would advise you to get in touch with our support by clicking on this link: Help.ea.com 

 

Thanks,

 

Roger.

 

Roger.png
Message 2 of 2 (89 Views)
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