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Can’t play online

by bryanboca
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Original Post

Accepted Solution

Can’t play online

★★ Newbie

Everytime I try to log in to EA it says there is an error and it just doesn’t let me. It says 

“ATTENTION

IN ORSER TO ACCESS THE ONLINE FEATURES

Sony network account must be signed in and you must be signed in to the EA SERVERS.”

I can play any other game online but not any of these.

Message 1 of 19 (1,675 Views)

Accepted Solution

Re: Can’t play online

Community Manager

Hello, @BigDckDiya and @bryanboca 

 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Aljo.png

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Message 4 of 19 (1,502 Views)

All Replies

Re: Can’t play online

Community Manager

Hi there, @bryanboca.

 

Is this only happening when you try to play Madden?

Aljo.png
Message 2 of 19 (1,644 Views)

Re: Can’t play online

★★★ Newbie

This happens to me as well. Only when I play Madden. Call of Duty works perfectly fine online.

Message 3 of 19 (1,526 Views)

Re: Can’t play online

Community Manager

Hello, @BigDckDiya and @bryanboca 

 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Aljo.png
Message 4 of 19 (1,503 Views)

Re: Can’t play online

★★★ Newbie
@EA_Aljo still not working
Message 5 of 19 (1,095 Views)

Re: Can’t play online

★★★ Newbie
@Cramlewis68 is there any resolutions to this internet connection problem?
Message 6 of 19 (1,092 Views)

Re: Can’t play online

Community Manager

@Cramlewis68 

 

What issue are you having exactly? Can you give me some details? Thanks!

Aljo.png
Message 7 of 19 (1,088 Views)

Re: Can’t play online

★★★ Newbie
@EA_Aljo I’m having trouble trying to connect to the internet so I can enjoy the majority of my madden 21 festivities. This is ridiculous considering the cost of these games with these flaws. I am hoping I don’t have to go further with this complaint
Message 8 of 19 (1,073 Views)

Re: Can’t play online

Community Manager

@Cramlewis68 

 

Can you give me some more details? When are you getting the error about connecting? Does it happen when you're trying to get to the main menu?

Aljo.png
Message 9 of 19 (1,057 Views)

Re: Can’t play online

★★★ Newbie
@EA_Aljo When I try to connect to the internet via WiFi it’s unable to connect I have to use this game offline which is only a minute part of the game
Message 10 of 19 (1,049 Views)
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