Help us improve Answers HQ! Take Survey No, Thanks

Re: nucleus.ea.com

by EA_Guy
Reply

Original Post

Highlighted
Accepted Solution

nucleus.ea.com

★★ Newbie

My Fifa 15 is linked with a random origin accout : [edit: email address removed].

I dont have password of this account and I can't change my e-mail adress because it ask for it's password?

i tried many things what can I do? I hope somebody can help me.

Message 1 of 9 (3,456 Views)

Accepted Solution
Highlighted

Re: nucleus.ea.com

Community Manager (retired)

Hi markfrijlink,

 

We can't provide assistance for account issues over the forums, you'll need to speak with a Game Advisor through the contact us site here. They will be able to look into your issue and provide you with further assistance.

 

Thanks

 

EAGuy 

---------------
Please make sure to Accept Solutions and give XP when someone has provided you with assistance.

I don't respond to Help Requests sent via Private Message.

View in thread

Message 2 of 9 (4,158 Views)

All Replies
Highlighted

Re: nucleus.ea.com

Community Manager (retired)

Hi markfrijlink,

 

We can't provide assistance for account issues over the forums, you'll need to speak with a Game Advisor through the contact us site here. They will be able to look into your issue and provide you with further assistance.

 

Thanks

 

EAGuy 

---------------
Please make sure to Accept Solutions and give XP when someone has provided you with assistance.

I don't respond to Help Requests sent via Private Message.
Message 2 of 9 (4,159 Views)
Highlighted

Re: nucleus.ea.com

★★ Newbie
Hey I got a Nucleus account I am so frustrated .....I finally got into the account .I want to change the email .....I clicked edit......they said to enter the security question which I would never know .....please help me ...please
Message 3 of 9 (2,990 Views)
Highlighted

Re: nucleus.ea.com

★★ Newbie
@MarkFrijlink I have that same problem rn on madden 20, I'm so mad
Message 4 of 9 (1,340 Views)
Highlighted

Re: nucleus.ea.com

★★ Newbie

did u ever get this resolved? Ea customer service is the worst I have ever seen and i sit here and wait for them to call me. My email says nucleususer when I try to login and asks for a password that I cannot even begin to guess. The forget password button is useless because of this randomly linked email address it is saying I have. I repeat I have never experienced worse customer service in my life.

Message 5 of 9 (1,122 Views)
Highlighted

Re: nucleus.ea.com

[ Edited ]
★★ Newbie

I just experienced the same issue with the "@anon..." email address (also on Madden 20) and spend 90+ minutes on "support" chat. They are clueless and could not even tell me what information they needed. Infuriating! Hoping someone somehow knows how to fix this...I am not even able to bypass the random email and enter my actual email. I totally agree that their customer service is THE WORST.

Message 6 of 9 (1,106 Views)
Highlighted

Re: nucleus.ea.com

★★ Newbie
@p2hart I have the same problem. Please did you manage to solve the problem. I NEED HELP PLEASE
Message 7 of 9 (694 Views)
Highlighted

Re: nucleus.ea.com

★ Novice

I have the same issue, hence I'm not able to play EA games anymore. Could anyone assist on my case ?

 

I need to change this nucleus user email address otherwise I'm not able to connect !

 

Thank you

Message 8 of 9 (513 Views)
Highlighted

Re: nucleus.ea.com

★★ Newbie

Same Problem here. Any solution anyone?

 

Message 9 of 9 (264 Views)
Twitter Stream