didn´t get my squad battles rewards

[whmedina97]

Product: FIFA 19
Platform:Sony Playstation 4
What is your gamertag/PSN ID? whmedina10
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? Squad Battles
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 05/26/2019
What time did you see the bug? (HH:MM AM/PM) didn´t happened
What is your time zone? NET - GMT + 4:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? they never rewarded me for squad battles
What happens when the bug occurs? i dont get rewards
What should be happening instead? i should have received my rewards

‌

i was gold 1 in squad battles this week, and then suddenly when it was time to pay i didnt get any rewards, it just started a new week competition.

this is really troublesome because i was going to get a swap deals from this week rewards and know i don´t know what to do. 

[EA_Darko · Accepted solution]

If you are missing content that you believe you should have received @whmedina97 then the best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[EA_Darko · Accepted solution]

If you are missing content that you believe you should have received @whmedina97 then the best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[Bergsveinn_02]

the same thing happened to me just now

[BartdmGG]

For me i just had to restart the game about 5 mins after the rewards were supposed to be out.hen it told me your sq battle rewards are ready to be collected

[jonttutor]

@BartdmGG Thanks

[Drowsy123]

@whmedina97 It happened today this morning at 7:00 I made it all the up to Gold 3 and only received the rewards for that level and not my past ones is that how it works bc I should’ve gotten so many pack and coins all together and just got 10k coins and 2 packs and my I live in the US in NAE servers

[Drowsy123]

@whmedina97 I play on Xbox my ing is DrowsySenpai448 and I think this has happens about two times already I’ve past up to Gold 3 and just got one reward and not my previous ones and this is in squad battles and fut team which happens today at 7:00am

[Samarahaya]

Same problem my account is faze-scorpion198

[EA_Darko]

Hey @Samarahaya, for issues with missing items you will need to speak with our live support team by using the steps I shared above.

Darko

[limi1248]

Mate you only get the rewards from the level you’re on not every level you’ve been through for the week