Unable to save personal settings 1

by CPFCFrankie
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Unable to save personal settings 1

★★ Novice

Keep getting this notice appear when the game boots up, unable to log in and play Fifa unless it's Kick Off or Skills mode. My dad logged in on his account, on the same Xbox and had no problems at all.

 

Spoken to a chat representative this morning who gave me a list of 5 things to try including hard reboot, clearing the Blu Ray memory etc but none of it worked.

 

Any ideas?

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Accepted Solution

Re: Unable to save personal settings 1

Community Manager (retired)

Hi @CPFCFrankie

 

Have you tried deleting your current personal settings file, from the Customize menu?

 

You should be able to find this from head to Customize-Profile-Delete.

 

Thank you

 

EAGuy

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Re: Unable to save personal settings 1

★★ Novice
Anyone?? Please.
Message 2 of 21 (74,970 Views)

Re: Unable to save personal settings 1

★★ Novice

To shed some more light on this, I've logged in to our 2nd Xbox upstairs and everything works fine on there, on the downstairs Xbox, it pops this message up all the time, someone help!

Message 3 of 21 (74,951 Views)
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Re: Unable to save personal settings 1

Community Manager (retired)

Hi @CPFCFrankie

 

Have you tried deleting your current personal settings file, from the Customize menu?

 

You should be able to find this from head to Customize-Profile-Delete.

 

Thank you

 

EAGuy

---------------
Please make sure to Accept Solutions and give XP when someone has provided you with assistance.

I don't respond to Help Requests sent via Private Message.
Message 4 of 21 (93,394 Views)

Re: Unable to save personal settings 1

★★ Novice

That appears to have sorted the problem. I went through and deleted all the "autosaves" and squad files etc and it seems to work fine now.

 

Thanks.

Message 5 of 21 (74,933 Views)
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Re: Unable to save personal settings 1

Community Manager (retired)

I'm glad to hear that, thanks for the update

 

This was likely due to some corruption in the files, causing it to be unable to be loaded

---------------
Please make sure to Accept Solutions and give XP when someone has provided you with assistance.

I don't respond to Help Requests sent via Private Message.
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Re: Unable to save personal settings 1

★★★ Newbie

Where is customise menu on Xbox one?

Message 7 of 21 (71,415 Views)
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Re: Unable to save personal settings 1

★★ Novice
How do you do that
Message 8 of 21 (71,115 Views)
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Re: Unable to save personal settings 1

Community Manager

@Tomlawrie987@slobin123  What you can do is go into your settings and find "Customize" and then select "profile". Then go to delete squad data. Delete everything in there except for your customized saved data for your career mode if you happen to have any. Restart the console and it should be sorted for you. 

Darko.png
Message 9 of 21 (71,048 Views)

Re: Unable to save personal settings 1

★★ Novice
Is this on fifa cus im not actually able to get on it at all not even to the kick off page
Message 10 of 21 (70,979 Views)
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