June 2019
Product: FIFA 19
Platform:Microsoft XBOX One
What is your gamertag/PSN ID? Craig Krueger
Which mode has this happened in? The Journey (Story Mode)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Playing The Journey, I get as far as the end of Chapter 2 with Danny Williams (both his and Alex Hunter's Champions League groups are finished), the recommended character switch is to Kim Hunter to play her first knockout WWC game and after clicking the recommended path, I get taken back to the XBox One launch screen.
What happens when the bug occurs? The screen goes dark, in-game music remains in the background for around 30 seconds before the screen reverts to launch screen. This repeats after each reload of FIFA 19 at the same point, I cannot continue to play the Journey.
What should be happening instead? t should take me into Kim Hunter's story, either then into training or a match.
Step
June 2019 - last edited June 2019
Hey @Craig7LM
Thanks for the report. Can you let us know any of the following which isn't already included in your original post:
- Platform
- PSN ID / Gamertag / Origin ID
- Timestamp of a recent crash (time, date and timezone - needs to be within 48 hours)
- What part of the game are you playing when it crashes
- What happens when the game crashes
- Are you suspending the game then resuming, or fully closing the game down?
- Any error messages
- A video of the crash would be really useful
- Which language are you using? If you're not using english, does it still crash if you change language to english?
Cheers,
- Andy -