Server cannot process your request error

[Dinana]

Product: FIFA 19
Platform:Sony Playstation 4
What is your gamertag/PSN ID? Sabaaawy
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Champions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 06/15/2019
What time did you see the bug? (HH:MM AM/PM) 01:00 AM
What is your time zone? EET (ART) - GMT + 2:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I received a server cannot process your request issue just at the end of the match. A match which was obviously scripted, I had over 26 shots and the opponent had only 4 shots, I won in extra time and immediately when the match ended I received a message saying that the server can't process my request, not a disconnection message, a message that the server can't process my request.
What happens when the bug occurs? The match was counted as a loss
What should be happening instead? The match should've been counted as a win

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Product: FIFA 19
Platform:Sony Playstation 4
What is your gamertag/PSN ID? Sabaaawy
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Champions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 06/15/2019
What time did you see the bug? (HH:MM AM/PM) 01:00 AM
What is your time zone? EET (ART) - GMT + 2:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I received a server cannot process your request issue just at the end of the match. A match which was obviously scripted, I had over 26 shots and the opponent had only 4 shots, I won in extra time and immediately when the match ended I received a message saying that the server can't process my request, not a disconnection message, a message that the server can't process my request.
What happens when the bug occurs? The match was counted as a loss
What should be happening instead? The match should've been counted as a win

[EA_Darko · Accepted solution]

It sounds like you're being disconnected just before the game is able to upload the results @Dinana.

I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a couple of minutes to do them all but please do take the time and do them all.

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

Darko

[EA_Darko · Accepted solution]

It sounds like you're being disconnected just before the game is able to upload the results @Dinana.

I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a couple of minutes to do them all but please do take the time and do them all.

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

Darko