Object loss

[Melmaken]

Product: FIFA 19
Platform:Sony Playstation 4
What is your gamertag/PSN ID? Mohamed elmaken
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? Objectives
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 14/6/2019
What time did you see the bug? (HH:MM AM/PM) From 3 to 6 by egypt time
What is your time zone? EET (ART) - GMT + 2:00
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? In char
What happens when the bug occurs? Go to fut home
What should be happening instead? Win soso and rare player pack

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I play a match in divison and win with spanish assist but ps say match under review more than 10 match like that 

[EA_Darko · Accepted solution]

Hey @Melmaken if you are seeing that error message then it means that you or your opponent disconnected. We are unable to change that outcome of those results and if the issue is that you are having issues with your connection then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a couple of minutes to do them all but please do take the time and do them all.

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

Darko

[EA_Darko · Accepted solution]

Hey @Melmaken if you are seeing that error message then it means that you or your opponent disconnected. We are unable to change that outcome of those results and if the issue is that you are having issues with your connection then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a couple of minutes to do them all but please do take the time and do them all.

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

Darko