My FIFA 15 ultimate team account has been locked,how can I unlock it?

by brandonzeng4
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My FIFA 15 ultimate team account has been locked,how can I unlock it?

★★★★★ Novice

my email is [edit: email address removed]

Message 1 of 25 (184,087 Views)

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Re: My FIFA 15 ultimate team account has been locked,how can I unlock it?

Community Manager

There are two workarounds to fix this problem:

  1. If you have access to your trusted console (the console where you previously played FUT), simply log into this console and reset your security question and answer.
    • Your reset information will carry over to your new console and the Web App.
  2. If you do not have access to your trusted console any longer or you are continuing to have trouble logging into your Xbox One / PS4, contact one of our game advisors to help reset your security question and answer.

If required, click the following link to contact an Advisor: http://help.ea.com/en/contact-us/new/?category=demo-beta

For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

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Message 3 of 25 (185,186 Views)

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Re: My FIFA 15 ultimate team account has been locked,how can I unlock it?

★★★★ Pro
Contact EA at http://help.ea.com/en/
Message 2 of 25 (182,641 Views)

Re: My FIFA 15 ultimate team account has been locked,how can I unlock it?

Community Manager

There are two workarounds to fix this problem:

  1. If you have access to your trusted console (the console where you previously played FUT), simply log into this console and reset your security question and answer.
    • Your reset information will carry over to your new console and the Web App.
  2. If you do not have access to your trusted console any longer or you are continuing to have trouble logging into your Xbox One / PS4, contact one of our game advisors to help reset your security question and answer.

If required, click the following link to contact an Advisor: http://help.ea.com/en/contact-us/new/?category=demo-beta

For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

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Message 3 of 25 (185,187 Views)

Re: My FIFA 15 ultimate team account has been locked,how can I unlock it?

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Account locked
Message 4 of 25 (182,261 Views)

Re: My FIFA 15 ultimate team account has been locked,how can I unlock it?

★★★★ Novice

My account is locked as well ( I am using fifa 2015 on my pc and I forgot my security asnwer ) . When I log on to the fut website it doesn't ask me for a security answer or anything. I am from Bulgaria so I can't contact a game adviser as it says the following -  In order to provide the best possible security for the safety of your account, we can only take account security contacts via phone. Phone support is available daily (Monday-Saturday) from 9:00AM to 9:00PM local time ; and when I click call me it says that it`s only for USA and Canada...What about the other countries ? How do we get help in this situations ?

Message 5 of 25 (181,997 Views)

Re: My FIFA 15 ultimate team account has been locked,how can I unlock it?

★★★ Novice

Contacting the so-called game advisor does not help.

 

They are just going to "escalate" your case to so-called "specialist", and say that someone is going to contact you by email.

 

In the end, no one is contacting until the end of the world.

 

I am not going to play any EA product, ever!

Message 6 of 25 (181,697 Views)

Re: My FIFA 15 ultimate team account has been locked,how can I unlock it?

★★★ Novice
 
Message 7 of 25 (180,845 Views)

Re: My FIFA 15 ultimate team account has been locked,how can I unlock it?

★★ Novice

the same here, I have played fifa since 1995 on vertually every console going. trying to fix this problem has been a real pain in the arse. I've still not been sorted a total waste of time. I can never play fifa again as it wont let me play FUT.

Message 8 of 25 (180,141 Views)

Re: My FIFA 15 ultimate team account has been locked,how can I unlock it?

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Message 9 of 25 (179,524 Views)

Re: My FIFA 15 ultimate team account has been locked,how can I unlock it?

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Message 10 of 25 (179,070 Views)