Locked out of my account

[EA_Guy]

Hi mitch65566,

What's the cause of your lockout? Do you get an error message when you try to login and if so what does the message state?

Thanks 

EAGuy

[MrHoltik]

Hi,

Can you please describe your problem?

[mitch65566]

Went on to ultimate team and saw it was locked

[mitch65566]

It is my whole online account and when I enter my online features it says to protect your information.... We have blocked it and if possible could you unblock it and tell me when you will please thank you EA guy

[MrHoltik]

Hi @mitch65566 

The best thing would be to contact an EA Advisor if your account is blocked.

1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country

Best Regards,

MrHoltik