Live chat

by jorven321
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Accepted Solution

Live chat

★★★ Newbie

How can i live chat with an ea operator to help me? I have a problem i neet to talk with someone to get fixed. It wont let me live chat, but only take a live call, but cost money when i am from norway

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Accepted Solution

Re: Live chat

Community Manager

Sorry to hear that you are having issues @jorven321.

 

Can you ensure that you are following these steps exactly when trying to contact support:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

If it does not work then you can use a Voice-Over-IP service like Skype or Google Voice and contact our UK support directly, it is best to set your location to the country you are contacting also. The UK support number is  +44 203 0141818  and is available 9AM-9PM GMT, Monday through Saturday.

 

Let me know how you get on.

 

Darko

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Re: Live chat

[ Edited ]

If Live  chat option is available depends on:

 - language or Country selected (try select eng, usa);

 - time of the day, keep in mind european & american working hours;

 - problem & tittle (try select technical problem & some latest tittle, e.g. Anthem).

 

Don't worry. EA agents/advisers are not angry if you (intentionality) select wrong options (mentioned above).

Yours sincerely, Mikimuster3
I am a volunteer and not an EA employee.
Important Priority Necessary (Improve the solution to your problem):
- https://help.ea.com/en/help/faq/using-ea-help/
- https://www.facebook.com/EAHelpHub/
- https://twitter.com/eahelp

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Message 2 of 5 (1,411 Views)

Re: Live chat

Community Manager

Sorry to hear that you are having issues @jorven321.

 

Can you ensure that you are following these steps exactly when trying to contact support:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

If it does not work then you can use a Voice-Over-IP service like Skype or Google Voice and contact our UK support directly, it is best to set your location to the country you are contacting also. The UK support number is  +44 203 0141818  and is available 9AM-9PM GMT, Monday through Saturday.

 

Let me know how you get on.

 

Darko

Darko.png
Message 3 of 5 (1,374 Views)

Re: Live chat

★★★★★ Newbie
@EA_Darko How can i live chat with EA team because i have registered my complaint through email but it hasn't fixed yet ???
Message 4 of 5 (418 Views)
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Re: Live chat

Community Manager

Hey @Atharva_uh, please do not bump older threads like this one.

 

If you have a case open with our live support team then the best thing to do is to wait for them to respond.

 

Darko 

Darko.png
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