October 2014
will never buy ea games again. so lame support in such a simple issue.
October 2014
Amazing Boys of EA...
What a wonderfull atention for your clients...
Last year I spent so much money in your FUT Points...Never again
We need a solution now, and a gift for all the suffering that you have put us throughmileywink:
October 2014 - last edited October 2014
Same here , 3 days now and I can not purchase packs with my points.This really does need to be addressed better. I am not willing to spend another $20 on points until this is rectified and in turn lose out on getting players.
I have already spent 3 hours waiting for live chat in the past two days just to get a simple "We have no timetable"
I have already spent 59.99 for the game plus another $100.00 in points. You are slowly losing my faith in your customer service..
October 2014
3 days now and still 0 information nothing this is the best support ever ...
i contacted 3 times the live chat and nobody knows when we will get back points...
why is this so hard to fix this or even give us some information whats going on why does it took so long it seem like nobody care!
October 2014
How hard is it to rectify a basic database error?
October 2014
I don't understand why it is so long !!
Maybe they have no history and no idea of who have bought jumbo packs...
mileyfrustrated:
October 2014 - last edited October 2014
I don't understand why it is so long !!
Maybe they have no history and no idea of who have bought jumbo packs...
I don't think this is it as I clearly have a record on Origin showing they took out 2,017 with a purcase order #
If I can see it they can see it..
Are only option right now is to WAIT and not purchase any more points until fixed or WAIT and buy more packs .
We should be getting at the very least a free premium gold pack every day are points are not back in are account..
Don't see that happening..
October 2014
Hi guys,
one question: I just wanted to contact the chat again. Here you can resume the case/ticket. Now I see it has the status "resolved". Yesterday when I also contacted the chat it was "in progress". But still I didn't get points back.
What's the current status of your tickets?
October 2014
i still cannot buy anything with my fifapoints. it always said thatr there was a error..
October 2014
Its funny how they know how much of a problems their gamers has with fifa points and coins, but they still put out jumbo packs etc etc. Which WE CANNOT buy. /EAlogic