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I´ve got hacked

by Aboadal
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I´ve got hacked

★★★★ Newbie

i lost my all my players and got hacked i had an 40k team and 10k and when i wanted to play today i didnt find any of my players or my coins and i am really pissed off i need a solution now @easports

Message 1 of 4 (229 Views)

Accepted Solution

Re: I´ve got hacked

★★★★★ Expert

Before you contact support, take a look here on how to make your account secure: http://help.ea.com/en/article/how-to-maintain-account-security/ . Please, read the whole page. For your problem:

 

For security reasons, contact support but first see this page here: http://help.ea.com/en/article/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/. To contact support, follow this steps:

 

For this, you will need to contact Origin/EA support. They will gladly help you, with this problem. To contact them, see the steps below: 

 

*Note that some players may have issues when using Internet Explorer. If this is the case, please use an alternate browser such as Firefox or Chrome*

 

Click the following link and log in: https://help.ea.com/en/

 

Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.

 

On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.

 

If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.

 

Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.

 

You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region.

 

After this, you will get a live chat or a callback (depending on what you chosen) with an EA agent, that will be glad to help you.

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Message 2 of 4 (223 Views)

All Replies

Re: I´ve got hacked

★★★★★ Expert

Before you contact support, take a look here on how to make your account secure: http://help.ea.com/en/article/how-to-maintain-account-security/ . Please, read the whole page. For your problem:

 

For security reasons, contact support but first see this page here: http://help.ea.com/en/article/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/. To contact support, follow this steps:

 

For this, you will need to contact Origin/EA support. They will gladly help you, with this problem. To contact them, see the steps below: 

 

*Note that some players may have issues when using Internet Explorer. If this is the case, please use an alternate browser such as Firefox or Chrome*

 

Click the following link and log in: https://help.ea.com/en/

 

Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.

 

On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.

 

If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.

 

Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.

 

You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region.

 

After this, you will get a live chat or a callback (depending on what you chosen) with an EA agent, that will be glad to help you.

Message 2 of 4 (224 Views)

Re: I´ve got hacked

★★★ Newbie
I went on my account after not being on it for days and one of my expensive players went and he went for 500k and they quick sold him and I’ve lost my coins is there any way I can get them back
Message 3 of 4 (202 Views)

Re: I´ve got hacked

Hero (Retired)
@Quinster9842 You can try through EA Help. Just go to https://help.ea.com and click Contact Us, then follow the relevant prompts to chat with an Advisor.

Be sure to change the password on your account, as well as any other accounts where you used that same password, if you haven't done so yet. You should also consider adding Login Verification on your account to prevent future hacking - https://help.ea.com/en-za/help/account/origin-login-verification-information/
Message 4 of 4 (179 Views)

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Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

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Turn on Login Verification to access FUT Web and Companion Apps, and protect your information.

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