I got in touch with EA, filled in the lost player form and this is the reply I got, a week later after submitting the form (not within the 48 hours they quoted)
Anyone else had this problem???
'Hello,
Thank you for your patience during our investigation of your FIFA Ultimate Team account inquiry.
Unfortunately, we are unable to verify any lost in-game assets and cannot grant you any compensation. We apologize for any inconvenience or disappointment this may cause.
You can use My Conversations to review the details of this case. You’ll be able to refer to previous correspondence, case notes, and more on this screen.
To keep your account safe, we recommend our guide on how to protect your FIFA Ultimate Team account.
If you need to contact us about another issue, please visit EA Help and one of our Game Advisors will be happy to assist you.
Thank you again for your patience and understanding while we carried out our investigation of your account.
Regards,
EA Help'
Bitterley disapointed about this. The game cost enough money on its own. But then to loose the players from an in-app purchase due to EA's own lack of security - and then not be compensated in any way is beyond a joke.
This happeded to us before, so I followed all of the instructions provided by EA on how to help prevent this, but it didnt stop it happening again.
EA you have failed your customers. A quick Google search shows the scale of this problem. Just looking through these support pages, there are hundreds of people suffering from this. And that's only the ones which report it.
Tell us EA. How many people have filled in support requests and lost player forms?
Why arent you compensating customers? Aren't you keeping a history of player transactions? Aren't you keeping a log of IP logins for the accounts?
EPIC FAIL
I will be going on a social media march with this so suggest you do your utmost to fix this problem within a week, starting with compensation.
