Help us improve Answers HQ! Take Survey No, Thanks

Re: FIFA15 Tips account is blocked?

by juanpablo1983
Reply

Original Post

Accepted Solution

FIFA15 Tips account is blocked?

★★★★ Newbie

How do??

Message 1 of 4 (364 Views)

Accepted Solution

Re: FIFA15 Tips account is blocked?

★★★★★ Expert

Log into your account with a trusted device. If you can not do that, contact support and follow this steps:

 

For this, you will need to contact Origin/EA support. They will gladly help you, with this problem. To contact them, see the steps below: 

 

*Note that some players may have issues when using Internet Explorer. If this is the case, please use an alternate browser such as Firefox or Chrome*

 

Click the following link and log in: https://help.ea.com/en/

 

Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.

 

On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.

 

If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.

 

Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.

 

You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region.

 

After this, you will get a live chat or a callback (depending on what you chosen) with an EA agent, that will be glad to help you.

View in thread

Message 4 of 4 (340 Views)

All Replies

Re: FIFA15 Tips account is blocked?

★★★★ Newbie

please help me?

Message 2 of 4 (349 Views)
Highlighted

Re: FIFA15 Tips account is blocked?

★★★★ Novice

Hi,

 

You need to launch Fifa from your trusted console( which would be the first console you would have set up FUT up on).

 

If you have locked it completely, you will need to contact an EA Advisor.

Message 3 of 4 (344 Views)

Re: FIFA15 Tips account is blocked?

★★★★★ Expert

Log into your account with a trusted device. If you can not do that, contact support and follow this steps:

 

For this, you will need to contact Origin/EA support. They will gladly help you, with this problem. To contact them, see the steps below: 

 

*Note that some players may have issues when using Internet Explorer. If this is the case, please use an alternate browser such as Firefox or Chrome*

 

Click the following link and log in: https://help.ea.com/en/

 

Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.

 

On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.

 

If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.

 

Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.

 

You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region.

 

After this, you will get a live chat or a callback (depending on what you chosen) with an EA agent, that will be glad to help you.

Message 4 of 4 (341 Views)

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

fifa-20-splash

Secure your account

Turn on Login Verification to access FUT Web and Companion Apps, and protect your information.

View more on EA Help