Disconnection loss

[DROWZEE2017]

Product: FIFA 19
Platform:Microsoft XBOX One
What is your gamertag/PSN ID? BeefyBanwell
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Champions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 16/06/19
What time did you see the bug? (HH:MM AM/PM) Am
What is your time zone? GMT (UTC)
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Don’t know
What happens when the bug occurs? It logs you off ultimate team
What should be happening instead? You should win

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I was winning in fut champs 2-1 the the guy disconnected and I got the loss

[EA_Darko · Accepted solution]

Hey @DROWZEE2017 if you got the loss then it would mean that it was you and not your opponent who was having issues with connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a couple of minutes to do them all but please do take the time and do them all.

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

Darko

[EA_Darko · Accepted solution]

Hey @DROWZEE2017 if you got the loss then it would mean that it was you and not your opponent who was having issues with connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a couple of minutes to do them all but please do take the time and do them all.

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

Darko