October 2014
I still cannot purchase FIFA points. It has been as least a month since I contacted EA support and they said they have sent the issue to a specialist.
I really regret buying this game. When will they have a FIFA 2k15?
November 2014
@pakmann81 wrote:I still cannot purchase FIFA points. It has been as least a month since I contacted EA support and they said they have sent the issue to a specialist.
I really regret buying this game. When will they have a FIFA 2k15?
I've written here, but they deleted my post. I have this problem since 26 September. By contacting support an advisor with the screenshot of the transaction credited me the FIFA points, but since then if I try to buy Fifa Points shows "Wait for the completion of your transaction." Just today, an advisor told me that the November 8 (!!!) there will be a solution. I do not remember how many times I contacted chat support, many advisers have told me to wait 72 hours without a true and final solution. I contacted Sony Playstation that has no fault, because I continued to shop the PSNetwork without problems. The error is only of Electronic Arts. I also wrote a Community Manager who asked me patience, but it still does not tell me how this problem will soon be solved. I bought FIFA 15 Ultimate Team Edition. My brother is proceeding with a formal complaint to the Consumers' Association, because it is said that it is a scam. I think it's absolutely absurd to wait for over a month and being told the same things without a real solution. They are ridiculous.
November 2014
Same problem here.. since October 7th
Initial purchase failed after taking the money from PSN wallet.
EA manually added the points
since then no ability to purchase fifa points... just the "please wait....." message
Spoken to PSN who say its all fine at their end.
Deleted fifa 15 from ther PS3 and re-installed... no difference
Numerous calls/chats to EA different advisors, different specialists.... still no fix!
having purchased fifa 11, 12, 13, 14 and now 15...... i dont think i'll be buying 16!
very poor experience all round
November 2014
November 2014 - last edited November 2014
got this problem since 26.09!!
November 2014
still no help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
November 2014
It stupid how long I have been waiting for the fix for this and the fact that the issue is taking this long to solve for a large company like EA is just laughable
November 2014
ABSURD YOU EA ADVISORS DONT DO ANYTHING U TELL US TO WAIT NO COMPENSATION OR NOTHING , ITS PROBABLY A SCAM THIS U BUY FUTCOINS ONLINE WAY MORE RELIABLE THAN THIS!!!!!! THATS Y EA LOSES MONEY.
November 2014
Just got off live chat with an advisor and he told me there was for sure a fix coming out today (November 8th) for my issue, hopefully this is true and it actually happens, someone post if they get any progress today pls
November 2014
dont hold your breath on that one.i have been on chat lines and phone for hours.some of their people arent even aware we the customer are dealing with this **bleep**!!! i dont think they know what the problem is.