CANT BUY FIFA POINTS!!

by Spikecity
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CANT BUY FIFA POINTS!!

★★★ Novice

Hi,

I am having a problem. I cannot purchase FIFA points (FIFA 15, PS3). Every time I attempt to purchase points I receive the following message "Please wait while we complete your transaction" to which nothing happens and I'm directed back to the home screen. This is incredibly frustrating because I added funds to my PSN wallet specifically to purchase points via FIFA. So I am asking for anyones help to fix this problem. I don't know if this can be forwarded to a relevant engineer or someone who can help by manually configuring my account or something. I don't really want unnecessary funds in my PSN account that I can't spend on what I want to.

I have spoke at length to an EA customer service advisor who communicated with a specialist at EA and their response was basically that they have refreshed my account and they have checked my account thoroughly and was able to verify that it is functional.

Any help would be appreciated on this.

Message 1 of 43 (7,790 Views)

Accepted Solution

Re: CANT BUY FIFA POINTS!!

Hero (Retired)

Please contact EA/Origin support for assistance with this issue you are having, It does not look like we will be able to help you with it here on Answer HQ.

Contact a games adviser at any time using this following link EA Help - Contact Us

1. Click on your game or search if it isn’t listed.

2. Select a topic for the best results.
3. Scroll to the bottom and select Contact Us.

4. Select your platform and list a short description of your problem.

5. Select live chat or call me to request a call back from an adviser.

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Message 4 of 43 (8,020 Views)
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Re: CANT BUY FIFA POINTS!!

★★ Novice

I had this problem from 2 weeks ago, and we are not alone... They know have a problem, they said to me that the problem will be fix soon....

So, i work for an ecommerce site, if a product hasn't a picture, or if the font of size can't read, we will fix it asap... if checkout and payment doesn't work, WE STOP EVERYTHING AND SOLVE IT NOW!!

It's looks like in EA work only two people on tech/bugfixing.

Very frustrating.

Bye

Message 2 of 43 (7,730 Views)
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Re: CANT BUY FIFA POINTS!!

★★★ Novice

Bump waiting now 11 days!!!

Message 3 of 43 (7,719 Views)
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Re: CANT BUY FIFA POINTS!!

Hero (Retired)

Please contact EA/Origin support for assistance with this issue you are having, It does not look like we will be able to help you with it here on Answer HQ.

Contact a games adviser at any time using this following link EA Help - Contact Us

1. Click on your game or search if it isn’t listed.

2. Select a topic for the best results.
3. Scroll to the bottom and select Contact Us.

4. Select your platform and list a short description of your problem.

5. Select live chat or call me to request a call back from an adviser.

Message 4 of 43 (8,021 Views)
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Re: CANT BUY FIFA POINTS!!

★★★ Novice

I think i asked more then 20 advisors but no1 can help me so im getting really pissed on EA!

Waiting now 12 days ...........

Message 5 of 43 (7,655 Views)

Re: CANT BUY FIFA POINTS!!

★★★ Novice

waiting now 14 days need help please

Message 6 of 43 (7,588 Views)
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Re: CANT BUY FIFA POINTS!!

★★★ Novice

bump.

Message 7 of 43 (7,560 Views)
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Re: CANT BUY FIFA POINTS!!

★★ Novice

UPDATE:

Called PSN help by phone today and the guy seemed t oagree this was a possible explanation to this issue.

He would explain this to the tech guys at PSN, then email me back.

 

This is regarding PS3, the problem being when FIFA 15 does not send you to the PSN purchase screens.

From the "Buy FIFA Points" menu in FIFA 15. People get stuck there, and nothing happens after a message appears that says; "Please wait while we complete your transaction". Most people wha have this error, experienced one failed transaction, and had to get help from EA to add their FIFA Points.

 

Solution / identified problem - which must be solved by your local PSN Live Person Help. Call them up.

I think I know what the problem is: I Think "stebbijon" on this forum saw the problem, or the clue first;

 

I you go on your PS3, in the PS3 menu, you will probably find the same as I did in my menu. Go to:

 

a) Account Management.

b Transaction Management.

c) Services List

d) FIFA 15 EA LTD ( Click on this one)

 

Here you will see a list of your "Services" from EA. In my screen this is exactly what is shown there:

 

a) FIFA 15 - FIFA Points 4600, 20% EASST Discount

b) Preorder: EASFC Catalog Bundle

c) Preorder: FUT Premium Edition (+40 Gold) (en)

 

Now, the items b) and c) I think should be there, naturally. They are services that ar continuing.

But then there is this item a). When I click on that a), this appears in my screen:

 

     Title: FIFA 15 - FIFA Points 4600, 20% EASST Discount

   Starts: 28/09/2014

Expires: 28/09/2014

 

This the transaction that failed, and forced me to contact EA, to get them add my 4600 points manually!

 

This is obvously not supposed to hang around in my menu in PS3 as an item in my Services List?? From the day and time it all crashed. Surely this must be wrong, it should not hang in here as a item in my services list. So, clearly, as I see it, PSN must manually go into my system and remove my "4600 Points service" from my Services List. This is not supposed to be here, and it seems logical that this is blocking further purchases somehow. I will call my PSN guy tomorrow, and make him fix it, then report back here on what happened.

 

My theory:

During a crashed purchase, traces of the transaction does not leave the PSN system as it is supposed to do. Thus, stay there and block any further requests from the game to enter the PSN purchase area. As the game software then reads PSN as a similar transaction is being processed at the same time, or PSN rejects FIFA 15, or both. Sounds legit?

 

Cheers, K

Message 8 of 43 (7,552 Views)

Re: CANT BUY FIFA POINTS!!

★★★ Novice

thanks man i hope it will help me and you

Message 9 of 43 (7,540 Views)
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Re: CANT BUY FIFA POINTS!!

★★ Novice
I have had the same problem...3 weeks+.
Message 10 of 43 (7,532 Views)
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