Where are my badge albums from Cyber Monday?

[hugabug1984]

Can someone PLEASE help? I have online chatted at least 5 times, talked to someone on the phone once, tweeted once and still I bought 5 badge albums on Cyber Monday for 173 gems, and no albums!!! If you see attached you will see where it took my gems, but no albums. Everyone keeps telling me this is a known issue and that it is being looked into and a specialist will contact me within 72 hours. It's been 3 weeks! Fix it! I want my gems back or the badge albums - or at this point maybe BOTH!!!

[Freggi-Liz]

Hi @hugabug1984

I let you know that I pushed your post from the Spore forum in this one.

You must to write more details what games that should be!

Help will be coming soon.

~Liz