November 2017 - last edited November 2017
What game are you talking about ?
Did you read these articles:
https://help.ea.com/en-za/help/faq/connection-troubleshooting-basic/
https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xbox/
https://help.ea.com/en-za/help/faq/not-able-to-connect-to-online-play/