Thank you for the help but after 4 days icant login into the game, i tried everything you post and still nothing, Cannot log into the webpage as happens the same. Im not going to spend USD to call US for this problem, is there any way to solve this online? Thank you.
There seriously seem to be a problem with the one time password system. Since 14 Oct 2013 till today 16 Oct 2013, I have been getting the OTP verification daily even though I have been using exactly the same computer and have not restarted my router. Now today since about 7.50pm (+8GMT) till now 10.20pm, I still have not received a single verification e-mail. I have already tried fixing the launcher but to no avail and I also tried using an the old OTP that I had from 15 October. I also tried logging out from the swtor.com website, but the OTP still has not arrived and now I am also locked out of the swtor website. I have also checked my spam folder.
And now it's happened for the second time this week. The solution doesn't even work at all. The problem is really with the OTP not being sent out.
Well, my problem is that after a few times that my internet connection crashed when I tried to get into the game again, it began to ask the one-time password. The point is, I do not remember the email address I signed up the game, so there is no possibility to access it and get the one-time password.
I would like to know what to do in this situation, today completes a week that I became subscribed, and I'm wasting my money and my game time. I wonder if there is a way for me to recover my account without the email, or if someone could tell it to me. This has been my account for a long time, that' s why I don't remember the email used.
Right from the start, thank you, and I ask, please, to help me asap because I'm feeling very heldback by this situation. Grateful.
I'm from Brazil, so if there is a way to recover without needing to connect to the United States, I'd be even more grateful.
Same exact problem here. Except for me, I don't remember the password for the email of my SWTOR account.
If only they removed the one-time password. No one wanted it in the first place.
November 2013 - last edited November 2013
Same here, i have a paid subscription, bought the biggest cartel coin package, and now i cannot access my swtor account because of your ONE TIME PASSWORD which i'm suddenly not receiving anymore on my yahoo account ..its been more than 24 hours.
Without that ONE TIME PASSWORD i:
+ Can't log into the website, as it requires the one time pass, so can't use the forum.
+ Can't log into game, so can't use in game support.
+ Can't post on the forum using a different (free) account (as posting requires an active subscription)
+ Can't manage subscription and cancel recurring sub since I can't log in to do so.
+ Can't set up mobile Security Key as it requires access to my account.
+ Can't change my email address since I can't log in to do so.
There is literally nothing i can do to recover my account!!
I refuse to use expensive internationally phone support for such ignorance. You have 1 hour wait time and the costs are insane. I already paid subscription and biggest cartel coin package. FIX your mistake!! I CAN'T RECOVER MY ACCOUNT!! Who is paying me back for all the days from my subscribed membership that are just wasted right now??
CONSUMER PROTECTION should be able to cover things like this! There are millions experiencing the same exact things for months if you search the forums and nothing is done to FIX IT!
Later edit: after finding out there isn't any other option on earth to recover my account i did use swtor phone support, and theyr only solution was to read me my one time password. Happy that i was finally in my account first thing i did was try to set up mobile security key. Surprise again that page requires a second one time password despite the fact that i am already logged into my account. So i had to call them again, 20 minutes international call just to read to me the one time password for the second time. The mobile security key works like a charm because you don't have to deal with that stupid one time password via mail system but after my subscription will run out (and believe me, i will let it run out) i will have to make an international call every time when i want to log into the game!!
If your a subscribed member and don't want to go trough the hell on earth called swtor customer support, for the love of god set up the mobile security key!!