Need Help! [ Edited ]

[peachyhobi28]

Okay, so, I had this account that I am unavailable to access. I made a new one (with the same email, I think, which is so damn weird since you can't do that, at all) and that was that. But the real problem was when I tried to type in the product code, and couldn't do it because the account I am unavailable to access had the same product code that I was trying to type in. I think that it's so awful that if you make a new account, you'd most likely have to get a new game. (The game I am having an issue with is The Sims 4 if you were about to ask me.) Plus, I'd have to buy it for $53.00, which is honestly pretty expensive. What's your advice? Thank you, if you already answered! 

[EA_Barry · Accepted solution]

@peachyhobi28 

We want to help you regain access to your main, initial account. 

Please make contact with an EA Game Advisor for assistance with that.

Click the following link to get started: https://help.ea.com/en/contact-us/

Please note the current changes to support: https://answers.ea.com/t5/EA-General-Questions/IMPT-Support-Options-Update/m-p/8864042#M334946

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

[EA_Barry · Accepted solution]

@peachyhobi28 

We want to help you regain access to your main, initial account. 

Please make contact with an EA Game Advisor for assistance with that.

Click the following link to get started: https://help.ea.com/en/contact-us/

Please note the current changes to support: https://answers.ea.com/t5/EA-General-Questions/IMPT-Support-Options-Update/m-p/8864042#M334946

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.