SimranThank you for contacting EA HELP, my name is Simran, may I start with your first name please?
you yes its wayne
SimranNice to meet you Wayne . It seems you’ve contacted us to know the status of your account deletion. Right?
you currect
SimranI'll be glad to share the status of you account
Simran As I can check that your case has been escalated to our team an currently it is under review.I would request you to please wait for some time and your account will be deleted.
you i have waited nearly 3 months
Simran I really apologize for the delay.
Simran Please be assured that your case has been moved to our deletion team and I believe your account will be deleted soon.
you that's what i have been told the last 5 tickets i have put in
you take a look at my previous tickets
you each adviser says the same
you its been nearly 3 months and is really annoying me now
Simran I can realize this could be frustrating for you as it's taking much longer time than expected and trust me had this option been available that I could delete the account I would have done it without a single thought however unfortunately we do not have this option.
you butt i dont understand what takes so long
you surely if i have given the OK to delete my account it should be done within a month and yet we are here nearly 3 months later
Simran I would request you to please wait for some time and also for you I'll put a special request so that team can make this quickier.
you and your the 3rd adviser to say that about the request
you is there an email i can contact the deletion team on
SimranWayne please accept my apology for the delay.I would request you to wait for some time so that the account could be deleted.
you is there an email i can contact the deletion team on?
Simran Had this option been available to direct this chat to our deletion team I would have done this for you however unfortunately we do not have this option .
you well, can I speak with a supervisor or manager
you i am annoyed its taking this long and each adviser is sticking to a script
Simran Even my supervisor or manager will not be able to delete the account as we have our team who handles the account deletion.
you apologising and trying to get me to leave chat with out giving me any more information
SimranI’m sorry but I have provided you with the available resolution for the issue, and am going to have to end this discussion if there is nothing else I can assist you with.
you not even a email
you where i can complain
you this is ment to be a support chat
you and yet i leave the chat with no more info then what i joined the last 10 chats from 10 tickets
you over 2 months
Simran I can realize what you are feeling and if I were you I'd have felt the same.
Simran Please try to understand that this is something not in my hands ,the best that I can do here is to escalate the case at a priority so that this could be sorted soon.
you i understand what your saying but the last two advisers i spoke to said the same
you and then another month passes
you look:
you Karan Dec 18, 2018 01:44:08 PM I have checked with supervisor and as per them we will document everything in our case notes, so team will speed up the process, please wait for few more days and your issue will get resolved.
SimranWayne trust me if I could transfer this chat to our deletion teaM,I would have done that for you. Please wait for some time so that the account could be deleted.
you that's 18th December
you we are now 5th January
you still not done
Simran As I have already provided you the information about the account deletion and it seems this chat is not going in the same direction. I would have end this contact. If you still have any query feel free to contact us back. Thank you for contacting EA help. Have a great day.
The chat session has ended. Please contact us again if you need further help.