Hoda - lost phone

[EA_Nils]

@Lallerx Hi,

I am sorry to hear that you lost your phone. Generally speaking, this might be possible but as it involves a bit of your work, there is a chance that you might have not set your account up for it. It is definitely worth a try at least, read more about it here: https://coremobile.zendesk.com/entries/28669416-How-To-Play-your-Account-on-Different-Devices

Cheers,

Nils

[Lallerx]

Hi Nils!

Thx a lot. I have been bought a new phone and my game run without problem.

I am so happy

Cheers,

Lallerx

[EA_Nils]

Awesome, have fun!

[fallat1]

Hello,

I am voicing a complaint about Heroes of Dragon age. The event that has been going on today is not giving out items as promised. I have spend actually money on this game for this event. I found out per your forum that it has been happening to other player as well. I would like for you to refund my money or refund the gem that i had spent.

Thank you.

[LouisD1980]

I log in to see my game has started over from the last update I was lvl 111ish with a awsome hero collection. I won't start over after spending time and money I have invested. Please help I have uninstalled and reinstalled numerous times and it keeps starting over. I really enjoy this game.

[changcheney]

Hello, please help me.

I operate error when Heroes of DA bind Google Play account.

=> [edit: email address removed]

I would like you to help clear it.

Let me re-bound in Hearoes of DA Google Play account.

Thank you very much.

I wish you liking Ankang

[newbiiiiiie]

Uhm, today when I was playing my app sudenly shut down and when i started it again all my heroes ingame and all my levels were lost.. So, my question is, can I get it back somehow.. Wonder cause i spend some real life cash on that **bleep** -.-

[MorningTimeCloud]

For help with this please contact EA/Origin support for assistance, It does not look like we will be able to help you with it here on Answer HQ.

Contact a games adviser at any time using this following link EA Help - Contact Us

Detailed guide on how to contact an EA advisor using the new EA Help page click the spoiler.

Spoiler

Some players may have issues when using Internet Explorer. If this is the case, please an alternate browser such as Firefox or Chrome, or install the Chrome Frame addon.**

Click the following link and log in: https://help.ea.com/en/

Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.

On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.

If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.

Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.

You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region.

[MrHerbsman]

Hello EA,

Third time I posted this, still no reply.

I have played Heroes of DA for some time,

I even got the Dragon Age character I like the most in my team.

Just now I started up the game and my account seems to be lost.

The game doesnt even recognize my save, in stead it  just showed me

the turorial again. I presume that this is a common problem because I've heard

of more people who had this problem.

I would like to know if you have a way to fix this.

I do not want to start all over again.

Thanks in advance.

Kind regards,

Bram Polman

[MrHerbsman]

Hello EA,

Third time I posted this, still no reply.

I have played Heroes of DA for some time,

I even got the Dragon Age character I like the most in my team.

Just now I started up the game and my account seems to be lost.

The game doesnt even recognize my save, in stead it  just showed me

the turorial again. I presume that this is a common problem because I've heard

of more people who had this problem.

I would like to know if you have a way to fix this.

I do not want to start all over again.

Thanks in advance.

Kind regards,

Bram Polman

[EA_Nils]

@MrHerbsman Hi Bram,

Please follow the suggestions posted here: https://coremobile.zendesk.com/entries/31758397-Missing-Account-or-Account-was-Reset

Let me know if you still experience any issues afterwards.

Cheers,

Nils