That's great. It allows me to pick the game and a short selection of problems then gives me the option to either visit Answers HQ or spend all day on the phone. I don't have time to spend on the phone talking to people who will get me to reset my router a dozen times. Maybe BlackJudas has more options since he's not from Australia, or maybe you could be nice and contact those responsible EA_Archi.
Well, I gave in and decided to use the phone option. After selecting a few options I was put on hold listening to music for 2 hours and 50 minutes only to be given the busy signal when that ended. Thanks for your suggestion EA_Archi, you have wasted half of my day. Now you contact tech support and tell them it's not working, after all that's your job.
I recently bought St. Lucia's Trials and with many other people that are having problems connecting to EA, I am too! I live in Greece so I cannot ask an EA staff member to contact me as you do not include my area code in your help/problem reporting page, neither am I able to agree waiting on hold to communicate with EA being charged more money to potentially hear that the problem is on my end (ISP/router/PS3 settings/etc...) which it definitely is not!
I do not know how to get any clear answer by EA, all I know is that the problem is on your end and that either I will require a full refund for 'St. Lucia's Trials' if it doesn't get resolved within the month, or a crystal-clear answer on what is happening and if the game's servers are to go permanently offline (with the latter I still require a refund, since no notice has officially been stated)!
It hasn't been more than one n' a half months since I bought DLC and I haven't even utilized/ enjoyed it properly, with problems starting 3 weeks ago!
I will appreciate feedback and there's still titles by EA that I still want to buy in all platforms, however bad customer support is enough to make me stop doing so!
Some further insight from an EA member would be higly appreciated! Thanks in advance!