Help us improve Answers HQ! Take Survey No, Thanks

Re: Black on Xbox one x won’t register as owned?

by EA_Darko
Reply

Original Post

Accepted Solution

Black on Xbox one x won’t register as owned?

★★★★ Novice

I’ve purchased Black on Xbox one x through backwards compatability, however the system does not recognise that I own the game and gives an error when attempting to launch it. 

I contacted Xbox support and after going through all their troubleshooting they told me to contact the dev/publisher. 

The game is in my purchase history on the console, and I have been charged. 

Message 1 of 2 (261 Views)

Accepted Solution
Highlighted

Re: Black on Xbox one x won’t register as owned?

Community Manager

Sorry to hear that you are having issues @thehumanavocado.


Can I ask what is the error message that you are seeing?


Generally if a game you purchased from Xbox is not launching then you would need to speak with them to ensure that there are no issues with your account or game. I was playing Black over the weekend without issue and not seeing any reports of it being down so the issue you are seeing is most likely related to your system or the game.

 

Darko

View in thread

Message 2 of 2 (214 Views)

All Replies
Highlighted

Re: Black on Xbox one x won’t register as owned?

Community Manager

Sorry to hear that you are having issues @thehumanavocado.


Can I ask what is the error message that you are seeing?


Generally if a game you purchased from Xbox is not launching then you would need to speak with them to ensure that there are no issues with your account or game. I was playing Black over the weekend without issue and not seeing any reports of it being down so the issue you are seeing is most likely related to your system or the game.

 

Darko

Message 2 of 2 (215 Views)

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help