Dragon Age - Error please use your main windows environment to play this game

by ginafdaf
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Original Post

Dragon Age - Error please use your main windows environment to play this game

★★ Newbie

Hi all,

 

I need some help with the next problem so if someone can help me i would appeciate it

 

Game: Dragon Age origins

Error: please use your main windows environment to play this game

 

Operating system: Windows 7 64-bit

Message 1 of 11 (1,567 Views)
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Re: Dragon Age - Error please use your main windows environment to play this game

Community Manager (retired)

Hi ginafdaf,

 

We would need further information to help you with that error. 

Do not hesitate to post your complete DxDiag. 

 

  1. Press the [Windows] Key + [R] at the same time.
  2. Type in ‘DxDiag’ and press ‘OK’.
  3. This will open the DirectX Diagnostic Tool box.
  4. At the bottom of the box is a ‘Save All information’ button. Press it.
  5. This will open a ‘Save As’ box. Please ensure the text file is named ‘DxDiag’.
  6. Save this to your desktop.
  7. Open the saved file, hit Ctrl+A (select all), and then Ctrl+C (copy).
  8. Paste that information at the bottom of your post using the "Insert a spoiler" tag (please see below)

Spoilertag.PNG

Message 2 of 11 (1,547 Views)
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Re: Dragon Age - Error please use your main windows environment to play this game

[ Edited ]
★★★ Newbie

eaeve I'm having the same problem. Any solutions?

 

also I get this same error message when i try to play Mass Effect 2, however Mass Effect and Dragon Age 2 both run fine.

 

Spoiler

------------------
System Information
------------------
Time of this report: 2/9/2013, 20:05:43
Machine name: BILL-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
Language: English (Regional Setting: English)
System Manufacturer: BIOSTAR Group
System Model: TZ77XE3
BIOS: BIOS Date: 02/14/12 19:06:08 Ver: 04.06.05
Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8090MB RAM
Page File: 3664MB used, 12512MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD FirePro V3900 (ATI FireGL)
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x674A)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_674A&SUBSYS_01061002&REV_00
Display Memory: 700 MB
Dedicated Memory: 1008 MB
Shared Memory: 3788 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: Acer A231H
Monitor Id: ACR01FC
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1103 (English)
Driver Version: 8.911.3.3000
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/9/2012 12:31:38, 892416 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-240A-11CF-FD77-0C21BEC2C535}
Vendor ID: 0x1002
Device ID: 0x674A
SubSys ID: 0x01061002
Revision ID: 0x0000
Driver Strong Name: oem13.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NIGL:8.911.3.3000Tongue outci\ven_1002&dev_674a
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1565822A&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6559 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 1/31/2012 20:14:04, 4739304 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1565822A&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6559 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 1/31/2012 20:14:04, 4739304 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x1E26
| Matching Device ID: usb\root_hub20
| Service: usbhub
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0024
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: usb\class_09
| | Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC50E
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 576.1 GB
Total Space: 953.8 GB
File System: NTFS
Model: ST1000DM003-9YN162 ATA Device

Drive: D:
Model: ATAPI iHAS224 A ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
Name: Intel(R) Z77 Express Chipset LPC Controller - 1E44
Device ID: PCI\VEN_8086&DEV_1E44&SUBSYS_310A1565&REV_04\3&11583659&0&F8
Driver: n/a

Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 3 - 1E14
Device ID: PCI\VEN_8086&DEV_1E14&SUBSYS_310A1565&REV_C4\3&11583659&0&E2
Driver: n/a

Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_230A1565&REV_06\4&1BCB7A54&0&00E2
Driver: n/a

Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_310A1565&REV_04\3&11583659&0&B0
Driver: n/a

Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_310A1565&REV_C4\3&11583659&0&E0
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA90&SUBSYS_AA901002&REV_00\4&1D6353C3&0&0108
Driver: n/a

Name: Intel(R) USB 3.0 eXtensible Host Controller
Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_64001565&REV_04\3&11583659&0&A0
Driver: n/a

Name: Intel(R) 7 Series/C216 Chipset Family 2 port Serial ATA Storage Controller - 1E08
Device ID: PCI\VEN_8086&DEV_1E08&SUBSYS_52091565&REV_04\3&11583659&0&FD
Driver: n/a

Name: AMD FirePro V3900 (ATI FireGL)
Device ID: PCI\VEN_1002&DEV_674A&SUBSYS_01061002&REV_00\4&1D6353C3&0&0008
Driver: n/a

Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_310A1565&REV_04\3&11583659&0&D0
Driver: n/a

Name: Intel(R) 7 Series/C216 Chipset Family 4 port Serial ATA Storage Controller - 1E00
Device ID: PCI\VEN_8086&DEV_1E00&SUBSYS_52091565&REV_04\3&11583659&0&FA
Driver: n/a

Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_310A1565&REV_04\3&11583659&0&E8
Driver: n/a

Name: Intel(R) HD Graphics 4000
Device ID: PCI\VEN_8086&DEV_0162&SUBSYS_110F1565&REV_09\3&11583659&0&10
Driver: n/a

Name: Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22
Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_310A1565&REV_04\3&11583659&0&FB
Driver: n/a

Name: Xeon(R) processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151
Device ID: PCI\VEN_8086&DEV_0151&SUBSYS_310A1565&REV_09\3&11583659&0&08
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_822A1565&REV_04\3&11583659&0&D8
Driver: n/a

Name: Xeon(R) processor E3-1200 v2/3rd Gen Core processor DRAM Controller - 0150
Device ID: PCI\VEN_8086&DEV_0150&SUBSYS_310A1565&REV_09\3&11583659&0&00
Driver: n/a

Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 4 - 1E16
Device ID: PCI\VEN_8086&DEV_1E16&SUBSYS_310A1565&REV_C4\3&11583659&0&E3
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1283&DEV_8893&SUBSYS_310A1565&REV_41\4&2B62DAB4&0&00E3
Driver: n/a

------------------

 

Message 3 of 11 (1,526 Views)
0

Re: Dragon Age - Error please use your main windows environment to play this game

[ Edited ]
★★★ Novice

Have the same problem.... 

Has nobody an idea?

 

Here my DXDIAG Report

Spoiler

 

Message 4 of 11 (1,432 Views)
0

Re: Dragon Age - Error please use your main windows environment to play this game

★★★ Newbie

Hi is there a solution to this issue? There's no EA response here it seems and clearly this is a common issue.

Just paid for my copy of this game and it would realllly suck if it didn't work.

Could you also simply explain this problem? May be useful.

Thanks.

Message 5 of 11 (1,272 Views)
0

Re: Dragon Age - Error please use your main windows environment to play this game

★★★★★ Expert

@eaeve wrote:

Hi ginafdaf,

 

We would need further information to help you with that error. 

Do not hesitate to post your complete DxDiag. 

 

  1. Press the [Windows] Key + [R] at the same time.
  2. Type in ‘DxDiag’ and press ‘OK’.
  3. This will open the DirectX Diagnostic Tool box.
  4. At the bottom of the box is a ‘Save All information’ button. Press it.
  5. This will open a ‘Save As’ box. Please ensure the text file is named ‘DxDiag’.
  6. Save this to your desktop.
  7. Open the saved file, hit Ctrl+A (select all), and then Ctrl+C (copy).
  8. Paste that information at the bottom of your post using the "Insert a spoiler" tag (please see below)

Spoilertag.PNG


Since no one in this thread ever had enough interest to follow through, none of them needed an answer very badly.  There are a couple of other similar threads, not very many for a game as popular as this one.

 

 

Message 6 of 11 (1,270 Views)
0

Re: Dragon Age - Error please use your main windows environment to play this game

★★★ Newbie

Here it is, i want to get this to work here. I had DAO on a worse PC than this before so this one should be no issue.

 


What exactly are you looking for in the Diag?
So I know what to look for with future issues with 'Origins' titles.

Also my diag wont fit in the 20,000 character limit.

Message 7 of 11 (1,264 Views)
0

Re: Dragon Age - Error please use your main windows environment to play this game

★★★ Newbie

Here's the main part (beginning)

Spoiler

------------------
System Information
------------------
Time of this report: 4/18/2014, 01:39:15
       Machine name: KAMSPC
   Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_gdr.131030-1505)
           Language: English (Regional Setting: English)
System Manufacturer: Microsoft Corporation
       System Model: Surface with Windows 8 Pro
               BIOS: 1.06.0050
          Processor: Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz (4 CPUs), ~1.7GHz
             Memory: 4096MB RAM
Available OS Memory: 3980MB RAM
          Page File: 2020MB used, 3879MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 144 DPI (150 percent)
    DWM DPI Scaling: Enabled
     DxDiag Version: 6.03.9600.16384 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------

 

 

Message 8 of 11 (1,263 Views)
0

Re: Dragon Age - Error please use your main windows environment to play this game

★★★ Newbie

HI EVERYONE

I've found the issue here.

For reference, you must run DAO through the Origins client. External links and shortcuts will NOT work.

Message 9 of 11 (1,258 Views)
0

Re: Dragon Age - Error please use your main windows environment to play this gam

★★★ Newbie

Here is my system report. 

Spoiler
Message 10 of 11 (466 Views)
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