Bought dead space 2 on steam log in failed unable to connect to EA servers try a

[Karmafunkz313]

Hey I bought Dead Space 1 and 2 recently from Steam during Steam Sale anyway I really liked Dead Space 1 beaten it normally and then on impossible but now I when I tried playing Dead Space 2 as far as singleplayer goes it's working but I cannot log in for whatever reason be it to play multiplayer or access special items from the store it mentioned some stuff that I can't possibly wouldn't be able to do so I'm here maybe I should ask around first on Steam Discussion but I figured since it's Ea's game I might try here too. Is there anyone who can help me with and also provided that the multiplayer for Dead Space 2 is still active accessible I also don't know I think I should have redeem code somewhere in a Word document maybe I still have it but any way anyone can help with this? It's kinda kinda interested in multiplayer too trying it out and I figure since I bought the game the full game I should be able to access it 

[EA_Illium · Accepted solution]

Hi @Karmafunkz313 

You are able to enter in your EA account credentials correct?

If not can you try going through the following steps? 

• Connection and Advance Connection Guides 
• Check any AV or Firewall that might interfere/control network traffic
• Check your Modem/router settings for anything that may block/interfere with network traffic
• Switch from Wi-Fi to ethernet, or if unable move closer to your router. 
• Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

[EA_Illium]

Hi @Karmafunkz313 To confirm are you getting a specific message when trying to access Multiplayer, or does it just fail to load for you? 

[Karmafunkz313]

The first I do get a message something along the lines "couldn't log in to EA servers or failed to log in. try again later" this is when I type in the correct when I type in my mail and password wether be it if I go wether I go to "multiplayer" or "redeem content" in both cases the message I get is something along those lines "couldn't log in try again later" every time

[EA_Illium · Accepted solution]

Hi @Karmafunkz313 

You are able to enter in your EA account credentials correct?

If not can you try going through the following steps? 

• Connection and Advance Connection Guides 
• Check any AV or Firewall that might interfere/control network traffic
• Check your Modem/router settings for anything that may block/interfere with network traffic
• Switch from Wi-Fi to ethernet, or if unable move closer to your router. 
• Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)