EA Server Connection Failed. An error occurred while connecting to EA.

[tomsteady]

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy note 8
OS Version android version 9
What is your Player ID? tomsteady
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug EA Server Connection Failed. An error occurred while connecting to EA.
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region North America
Country Canada

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Game wont go past the loading screen. issuing an error message:

EA Server Connection Failed
An error occurred while connecting to EA.

I've tried resetting my mobile device. also tried toggling airplane mode and reinstalling the app from the play store.