Command and conquer server Down

[RSCupcake]

To add to the increasing stack of replies on this, EA need to recognise there is currently a community of gamers being plagued with this issue that's slowing or wholly preventing them from playing online.

It would be a courtesy to customers for the issue to be acknowledged, and that steps are taken to fix what is a feature of a purchased product. Not to get too soapboxy but this has been a problem for weeks. Now we seem to see further issues come up where users are entering the game, like myself, to say their accounts are restricted from online features, and the multiplayer function is completely unavailable??

Is multiplayer being removed from this game or something?

[jvdkooi23]

@EA_Leeuw why do you keep denying there is a problem I uploaded evidence people taking effort to come here and report the problem. Please do something about it or tell us EA wants us to quit this game?! 

[EA_Leeuw]

Hi everyone!

Thanks a lot for the reports. 

It's unfortunate to hear that the troubleshooting steps haven't worked for you. 

I have escalated the potential issue to the teams.

Hopefully I have an update soon.

Thanks again.

[Craaaaaiiig2301]

As it stands:

- Nobody that has an Origin account can access online play (ironically Steam users are fine - not unsurprising though, given Steam is actually a good gaming platform)

- The matchmaking servers take an extremely long time connecting to a game server, this is the case in both quick match, and custom lobbies

Switching to the new EA storefront does not help.

[EA_Illium · Accepted solution]

Hi Everyone, 

Thanks again for letting us know about this, It looks like our team has made some changes once everyone has a moment can you check and let us know if this is resolved for you?

Thanks!

[RSCupcake]

There are still long server delays, and others I asked in the lobbies also mentioned it was an issue. Some play a game after a 5min wait, others are hanging for forever until they drop out one by one. Surely this can't be a difficult issue to identify at EA's end.

[EA_Leeuw]

Hey @RSCupcake,

Are you still experiencing the same issue?

[Craaaaaiiig2301]

It seems fixed actually. Good work! 

[EA_Leeuw]

@Craaaaaiiig2301, awesome to hear! I'll make sure to pass it on to the teams.

[jvdkooi23]

Hello @EA_Leeuw  en @EA_Illium indeed the probleem finally looks solved! Thanks for helping us out.