Command & Conquer Remastered - Crash

by DC71
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Original Post

Accepted Solution

Command & Conquer Remastered - Crash

[ Edited ]
★★★★ Apprentice

Ok, I've been playing Command & Conquer Remastered quite happily for a couple of months now.

 

Played it last night, however, when I went to play it today, I now get a Petroglyph Crash Report, which then sends a dump file.

 

I'm using the EA Desktop App.

 

From the EA Desktop app, I click Play, click OK for the "Hold up, this game needs permissions" message.


The window comes up for Command & Conquer and Command & Conquer Red Alert (which is what I always play).

 

I click Red Alert and then after a few seconds, the Petroglyph Crash Report window appears.

 

What I have tried:

 

  • Restarting Windows 10
  • Shutting down completely and then logging back in and going through the process
  • Doing a Repair
  • Doing a complete reinstall of Command & Conquer AND the EA Desktop app
  • Checking firewall settings
  • Logging in as another user with a new profile. Interestingly, this option causes an error, which EA says is at their end
  • Setting compatibility mode
  • Checking EventViewer (which suggests that ClientLauncherG.exe and ucrtbase.dll being the problem)
  • With the above in mind, I ran a disk check, and also sfc /scannow - no difference
  • Uninstalling/reinstalling the Microsoft VC++ apps

As I've mentioned, last night it was working fine.

 

I haven't installed anything, I haven't updated anything - it just stopped working.

 

Any ideas?

 

Thanks,

D

Message 1 of 79 (9,619 Views)

Accepted Solution

Re: Command & Conquer Remastered - Crash

[ Edited ]
★★★★ Novice

Unfortunately I am now in the middle of downloading the dame again and cannot test this out. A user in another forum has suggested this and some others have confirmed it will work, wish I hadn't uninstalled it now if this was an easy workaround.

 

"From the EA App click top left corner / Settings / Application tab / Disable In-game overlay and Notifications

I have a feeling it's the overlay that's deaded."

View in thread

Message 50 of 79 (9,126 Views)

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Re: Command & Conquer Remastered - Crash

★★★ Newbie

I saved the dump data and got the error below

I tried disabling windows defender but I get the same error....
We have to wait for a new patch.

 

 

Build: ClientG.exe 1.153.745903
Exception code EXCEPTION_ACCESS_VIOLATION
The thread tried to read from or write to a virtual address for which it does not have the appropriate access.

Exception occurred at 00052C86

Stack:
00052C86
000737F9
0002C3FE
0002D657
00034FB4
0002B745
0002CA15
0002C7FF
0002C5E7
0002CE7D
00007B50
000674BE
0006759B
00076526
0004719E
00065BFA
00065A1A
0005B859
0008B81F
000475AA
0011E203
0011A941
003BF14F
003825A8
003771D0
003686C9
002CA31B
003035A1
015AAB8A
000104CB
00008B2E
00008B75
0006BB9B
0006BB1F

 

 

Message 2 of 79 (9,587 Views)

Re: Command & Conquer Remastered - Crash

[ Edited ]
★ Novice

I am having the exact same issue. I just recently downloaded the game as i am a big fan of the C&C RED ALERT games.

I have done most of what they have done also to remedy this problem but no luck...

 

Creates the "Petroglyph Crash Report" below.

 

Creating crash report...
Saving crash report...
Writing dump file...
Contacting crash reporting server: http://crashserviceext.petroglyphgames.com:6570/
Packaging report for upload...
Zip: C:\Users\zackm\AppData\Roaming\CnCRemastered\ClientG-exe_2022-11-01_16-47-29-000_5944.zip, Created: 1
Sending crash report
22202 sent.
Petro Crash Link:
http://eoncrashservice.pg.loc:8080/MMORTSCrashViewer/ClientGetFile?id=1491447&type=report
Done.

 

Edit - Also Using EA Desktop App

Message 3 of 79 (9,526 Views)

Re: Command & Conquer Remastered - Crash

★★★★★ Newbie

Started having the same issue. Everything worked fine a few days ago using Origin app. After I started to use EA play and reinstalled the game, the game won't start and just sends the crash report...

Message 4 of 79 (9,517 Views)

Re: Command & Conquer Remastered - Crash

[ Edited ]
★★★★★ Newbie

Same. I've been playing the game since launch with no issues. I played it this morning and it worked fine. Then after I stopped, the EA app updated and now the game won't launch at all. Crash occurs exactly the same as the original post describes.

Message 5 of 79 (9,490 Views)

Re: Command & Conquer Remastered - Crash

★★★★ Novice

Same issues here, stopped working yesterday.

Message 6 of 79 (9,419 Views)

Re: Command & Conquer Remastered - Crash

★★★★ Apprentice

Based on replies, it seems that EA Games (Petroglyph) have messed something up.

 

I decided to rebuild my PC today (complete reinstall of Windows 10) and I was hoping that it might fix it, but nope.

 

I haven't used this forum before, so I don't know if EA Games or anyone monitors it, but I sent Petroglyph a tweet.

 

Hopefully they become aware of it.

 

https://twitter.com/petroglyphgames

 

Cheers,

D

Message 7 of 79 (9,403 Views)

Re: Command & Conquer Remastered - Crash

★★★ Newbie

I so want the C&C Zero hour team to rewrite this game and play it online on steam.

Message 8 of 79 (9,401 Views)

Re: Command & Conquer Remastered - Crash

★★★★★ Novice

Also having same problem!!

Message 9 of 79 (9,383 Views)

Re: Command & Conquer Remastered - Crash

★★★★★ Newbie

Yeah still happening to me...

Message 10 of 79 (9,329 Views)