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Android 11, pixel 3, game crashing

by gadick78
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Original Post

Android 11, pixel 3, game crashing

[ Edited ]
★★★★★ Novice

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Pixel 3
OS Version Android 11
What is your Player ID? 1003634247345
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Game crashes all of a sudden and closes the app completely during game play Tried: phone restart, cache clear, delete and reinstall, force stop
Steps: How can we find the bug ourselves? How can you find this bug? I don't know? Use the same as mine?
Connection Type Wifi
Please select your region North America
Country Canada

Game crashes all of a sudden and closes the app completely during game play

Message 1 of 27 (5,076 Views)

Re: Android 11, pixel 3, game crashing

★★★ Newbie

Have exactly the same issue 

Message 2 of 27 (5,049 Views)

Re: Android 11, pixel 3, game crashing

★★★★★ Novice

Also, have had the game not rotate to landscape mode upon start.  Once loaded it still wouldn't go to landscape and i couldn't click on anything.

Message 3 of 27 (5,040 Views)

Re: Android 11, pixel 3, game crashing

[ Edited ]
★★★ Newbie

Same problem here on my Pixel 3. When I start the replay of the crashed match it also crashes again and I am back in my homescreen. That never happened before. When I was watching a replay of a crashed session I could just see the hole match, with me acting no more. But now the hole game closes as I try to watch that replay of the crashed match.

Message 4 of 27 (5,021 Views)

Re: Android 11, pixel 3, game crashing

EA Community Manager

Hey all, we're looking into this issue. We will update as soon as we have a resolution. Appreciate your patience and support until then. 

Message 5 of 27 (4,965 Views)

Re: Android 11, pixel 3, game crashing

★★ Novice

Same issue here. My phone is Pixel 3a. Can people list their phone models? I know that people with Pixel 2 and Pixel 4 don't have any issues.

Message 6 of 27 (4,908 Views)

Re: Android 11, pixel 3, game crashing

★★★ Novice

When will there be a fix for this? The new season is starting on 3 days!

Message 7 of 27 (4,868 Views)

Re: Android 11, pixel 3, game crashing

★★★★★ Novice

When?  It's still happening

Message 8 of 27 (4,801 Views)

Re: Android 11, pixel 3, game crashing

★★★ Novice

They have stated to me that they have no ETA. I doubt they are even looking into it!

 

 

Message 9 of 27 (4,799 Views)

Re: Android 11, pixel 3, game crashing

[ Edited ]
★★★ Newbie

@ashoth_14im 3a on Android 11, was happening once every 5-10 matches for the  last few weeks but the 3 matches I've played today have all crashed, very frustrating

Message 10 of 27 (4,767 Views)
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