Android 11, pixel 3, game crashing

[sojrner]

3 different matches, crashed out at load once, and twice during match. Was winning those two, but have me loses on all three.

Right before the crash, noticed hitching and slowness for a few seconds. No error given though, just clean dump to Android "desktop." Game is still in memory, but pulling it back up reloads the app.

Was working fine on android 10, and was working on 11 over the last day or so since update. 10 matches, 3 crashes, but the first 6 matches were without issue.

I also notice now that the nav bar is not auto-hiding anymore in game.

[EA_Cade]

Hi @sojrner,

Sorry for the delay, is this still happening?

[gadick78]

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Yes. Happened to me twice today.

[EA_Cade]

Hi @gadick78,

Thanks, can you try these steps please http://bit.ly/EA_Android_TS and let me know if the error persists?

[gadick78]

I had just restarted my phone before the crash.  Also just crashed again after clearing the cache.  Pixel 3x.  Guess I'll have to try the delete and reinstall.

[gadick78]

How do i know if my game is backed up?  So i can delete and reinstall

[EA_Cade]

Hi @gadick78,

As long as you're connected to an external account the game progress is saved.

More info/steps on this over here.

[gadick78]

Well that didn't work either.  Uninstalled and reinstalled.  Second game in it crashed.  

[EA_Cade]

Hi @gadick78,

Thanks. Please follow the steps here to report this so we can get it looked into - please provide as much detail as possible, the more information you give us the better the odds of us being able to reproduce the issue and get it resolved.

[gadick78]

This is awesome.  I can't even submit a new topic as requested.  I filled in all the info and hit submit and it does nothing