Please get sure that you download and install the latest version of Origin at www.origin.com/download (and make sure you have your Origin account ready as well). If that doesn’t helped, close the origin client and go directly to you origin folder C:\Program Files\Origin Games. Run the origin.exe in this folder with a rightclick -> run as administrator.
You can redeem your code via the web* by going to origin.com/account, logging in, and selecting Redeem Product Code from the left-hand menu. Enter your product code on the Redeem Your Code page and launch the Origin client to start downloading.
Alternatively, head to activate.ea.com, log in to your Origin account and enter your product code on the Redeem Your Code page.
If you still have issues with the validation of your game-key, you need to contact your retailer first. If your retailer can’t replace your invalid key, please contact EA-Support. Be prepared to verify your email address, date of birth or any other personally identifiable information on your account.
We don't support the STEAM service, if you have any issue with validating keys there, please contact STEAM-Support.
Cheers
Basti
