[READ FIRST] Common issues, Fixes & Guides
by MorningTimeCloudOriginal Post
Welcome to the Hardline Section on Answer HQ! - Below, you will find some guides made by our fellow members and Hero's of Answer HQ. Please read them before creating a new thread in order to hopefully provide you the solution to your issue without you even needing to post. If the post has solved your problem, click the "me too" button and give the poster who helped you an XP as a thanks if you would like.
Guides, fixes and how to's located in each of the spoilers. Click each spoiler tag to reveal more information.
1 - How to contact an EA Game Advisor using the new EA Help page.
2 - Hidden presentation / Feed on battlelog / Gravatar Hidden
3 - Banned from battlelog / EA account ban
4 - Guide to reinstall the Battlelog plugin
FOR MOZILLA FIREFOX:
- Uninstall the Plugin via Control Panel
- Reinstalling the plugin by logging to Battlelog again
- Go to Tools → Addons → Plugins
- Search for Battlelog
- Set to: Always Activated
- Restart Firefox
FOR CHROME:
- Uninstall the Plugin via Control Panel
- Clear Browsing Data ( Settings/Privacy )
- Reinstalling the plugin by logging to Battlelog again
- In the search bar typing the following command: chrome://plugins
- Check the box Always allowed for Battlelog Game Launcher
- Restart the Browser
If you have tried the above and are still having issues please feel free to post a thread including the following information:FOR INTERNET EXPLORER 11:
- Uninstall the Plugin via Control Panel
- From Internet Options/General tab → Clear Browsing data → Delete button
- From Security Tab → In Trusted Sites → add: battlelog.battlefield.com
- Reinstalling the plugin by logging to Battlelog again
- Restart the Browser
- Operating System and Version (32 or 64bit)Note: These instructions are provided 'As Is' and without warranty. Make sure you have the latest version of flash installed on your PChttp://get.adobe.com/flashplayer/?no_redirect
- Browser and version
- Which browser addons you have installed (if any)
5 - Punkbuster, fairfight and GGC-Stream Bans.
Note: EA support cannot do anything about these types of bans, It must be appealed through Punkbuster, fairfight or GGC-Stream
Punkbuster bans: https://help.ea.com/article/punkbuster-bans-and-vi
GGC-Stream bans: https://help.ea.com/article/i-was-banned-from-serv
Fairfight bans: https://help.ea.com/article/battlefield-4-ban-code
6 - Report other players (Cheating etc...)
Xbox: Find their name in the recent players list > File Complaint > Cheating > Submit.
PSN: https://support.us.playstation.com/app/answers/detail/a_id/218
Battlelog: http://help.ea.com/ca/article/how-to-report-a-cheater-to-battlelog-for-mohw-and-bf3/
Report a player on Origin:
1) Open your Friends List.
2) Click the '+Add a Friend' button.
3) Search for the Origin ID of the user you want to report.
4) Click on their name to open the user's Profile.
5) Click 'Report User' and tell us what sort of problem you're having.
Submit your report by contacting EA:
1) Go to our Contact Us page: http://help.ea.com/en/contact-us/new/
2) For Product, select your game name
3) For Platform, select the appropriate platform
4) For Category, select "Report Cheating/Harassment" and describe the issue
5) Be sure to include as much information about the player in question in the Description, including screenshots, Videos and any other relevant evidence to prove they did something wrong.
6) Select the email option to submit.
False reports of another player is a violation of the Terms of Service and actions will not be taken against the player reported. Action may, however, be taken against players who fraudulently report. Read the full article on reporting users here: http://help.ea.com/en/article/how-to-report-cheating/
7 - Origin ID change - Change your username
If you’d like to change your Origin Account information, simply:
- Log in to the Origin client.
- Click your username, then click “Edit My Profile,” found beneath your avatar picture.
- Click ‘Edit’, next to “Basic Information,” answer your security question, and make your changes.
Note: If you use the same username for EA's forums, this may affect elements of your forum identity, including post count, standing, and permissions. You may also have to log out of the forums and back in again if you're signed-in during the name change.
8 - Linking and unlinking soldiers from your battlelog profile
Link a gamertag or PSN ID to your Origin account:
1. Log in to your Origin account
2. Click Friends -> Add a friend in the menu bar
3. The pop-up will give you the option to connect to Facebook, XBOX Live or Playstation Network. Choose your preferred option
4. Fill in your log-in details and follow the steps on screen
You're good to go. If you are unable to connect, it could be a temporary issue with the servers. Try again later and if the issue persists for more than 24 hours, contact EA support.
http://help.ea.com/ca/article/linking-your-gamerta
Unlinking a soldier from your profile / Origin account:
This must be done through customer support as you cannot do this for security reasons. Please note that ALL stats/unlocks/progression will be reset permanently for the account that gets unlinked, other accounts linked will remain fine and untouched
9 - Stats Resets, Hacked accounts and other account management issues
You will have to contact EA support for these types of issues, like email issues, password, security questions etc.
Use this link: https://help.ea.com/en/contact-us/new/
If your account was compromised, Please read here on how to prevent it in the future: http://help.ea.com/en/article/how-to-maintain-acco
10 - Next-Gen console troubleshooting Guides (PS4 / Xbox One)
Please find the below guides for troubleshooting on your console:
11 - PS3 Freezing issue, How to fix
1. Turn off Playstation 3.
2. Hold The power button down; The system will turn on and turn off once again.
3. Once the System has been shutdown, re-press you finger until you hear 2 consecutive beeps
4. When you hear the 2 beeps take finger off power button.
5. You will be prompted to plug in your controller via usb and then hit the PS button
6. The Recovery menu will pop up.
7. Select Restore File System.
This will delete any corrupt files off of your system. It won't delete any game data.
12 - How To Download DLC
Right click on the base game and select view game details.
Scroll to the bottom and see if your DLC is at the bottom of the page.
Hover over and click download
13 - Update Security Questions and Email Address.
Here's how to update your security questions and email address.
Security Questions:
1) Log in to your account page on the website here:https://account.origin.com/cp-ui/security/index or in origin, Click your username > Security tab.
2) Click the Security tab and then click edit beside Account security.
3) Click the Security Question tab next to password at the top and add your security questions.
Update your email address:
1) To change your email address, go to the Help Center athttps://help.ea.com and log in with your Origin account.
2) Click on "Manage your Account" in the sidebar, this will open the account management section
3) Now select "Change Email Address"
4) in your My Account: About Me settings, select Edit next to Basic Information, enter your Security Answer, and update your email address. If you do not remember the answer to your security question you will have to contact a Game Advisor athttps://help.ea.com/contact-us for further assistance.
If all worked well you'll be sent an email to verify the change. Once confirmed, you'll be set, just remember to login with your new account details next time!
14 - Request permission for EA games content
Need help viewing and signing a PDF? You can download the Adobe Reader XI here.
15 - Merging Origin Accounts
If you are looking to merge two Origin accounts together, you will need to contact an EA Game Advisor for assistance, however please do note that some limitations may apply:
- Certain titles / previous purchases may not be able to be transferred.
- Some cloud saves may not transfer.
- Some game leaderboard stats may not transfer.
For further instructions and information on this process, please see the following thread:
16 - Purchasing issues
If you are encountering issues making a purchase with a card payment the following information may assist you in finding the cause of the issue.
- Clear browser cache and files
The payment that you are trying to make may be affected by the web browser that you are using. Please clear your browser cache along with any temporary internet files. If you would like to know how to clear your cache, please visit this EA Help Center article.
- Confirm registered Address details
Check to ensure that you have entered the correct address information in the payment field. The address will need to match the information that is registered with the card that you are using. If there is an address mismatch, this will cause an issue with making a successful payment.
- Credit Card Verification code (CCV)
Make sure that you have input the correct series of numbers required for the CCV. If you are using a VISA or Mastercard, these numbers are located on the back of the card. Your 3-digit code will be the last three numbers on the right of the signature panel. If you are using an American Express card you will need a 4-digit code that can be found on the front of your card in the top-right corner.
- Prepaid Credit Card users
If you are making a purchase with a Prepaid Credit Card, please make sure that you have registered the card online before using it. If you try to make a purchase with a card that hasn't been registered yet, the payment will not be successful. If you are unsure of how to correctly register your Prepaid Credit Card, please contact you card issuer directly.
- Confirm current credit limit
Depending on the credit limit set for your card, you may not be able to initiate a payment if the limit has been reached. Even if the card you are using might not be scheduled to charge right away, a credit card that is at its limit may still not be authorized for payment.
- Checking online restrictions
Online restrictions may apply to some credit cards. You may have made some successful online payments in the past; however it is possible that different restrictions may apply to a recurring subscription payment as opposed to a one time only payment. If this is a possibility with the card that you are using, please consider contacting your credit card company to check which restrictions there may be in place.
If you are continuing to experience issues with making a payment, please do not hesitate to contact our Customer Support team for further assistance.
Additional information available here: We're sorry, but we can't perform transactions to this credit card.
17 - Fixing your issues with Origin not opening properly
Reducing the screen resolution
Right-click on the desktop and select Screen Resolution.
Reduce the resolution as much as possible.
Save the changes.
Revert back to the usual resolution and restart the computer.
Disconnecting from the Internet
Temporally disconnect from the Internet and see if there is a popup window or a message regarding Origin.
Disabling software utility
If you have 2 (or more) monitors, make sure you have disabled any software utility
Using Shortcuts
Launch Origin If the solution 1 did not work, try the following workaround please: On the tool bar click on the Origin icon to bring it into focus until you get the thumbnails
- Press the Windows Key & Shift & Right Arrow or Left Arrow
Color mode for your monitor
Exit Origin (if you can't exit it normally, try opening Task Manager and use End Process on Origin).
Open Screen Resolution by clicking the Start button 
, clicking Control Panel, and then, under Appearance and Personalization, clicking Adjust screen resolution.
Click Advanced settings, and then click the Monitor tab.
Under Colors, select True Color (32 bit), and then click OK.
Launch Origin again.
Discuss this issue in the following open thread here Here
18 - Bought a game but it does not show up in Origin?
19 - Game Refunds and the Great Game Guarantee / Damaged games + Warranties
If you have passed 7 days limit and have of not opening the game, Or passed 24 hours of the games first launch limit, you can not request a refund. Read the Origin Great Game Guarantee Policy to see if you are eligible for a refund: Click this link and Click to refund purchases and see more on Returns & Cancellations: Returns and Cancellations Terms
If your physical copy of the game is broken read here: Click for EA Warranty Terms
If you want to cancel a pre order you can cancel the order in your in Origin > Profile > Edit Profile > Payments and shipping and cancel the order.
20 - EA Online Pass - Online pass for older EA games is now discontinued.
Online Pass was a unique, one-time-use code included with new EA games that allowed EA players to access online features. If the game was not purchased new, the online pass code might have been used already and the player would need to purchase a new Online Pass.
Do I still need an Online Pass to play multiplayer games online?
For new EA titles, Online Pass will no longer be needed or included. Additionally, we are in the process of eliminating Online Pass requirements from existing EA games. This process will take several weeks. For some games, the prompt to enter an Online Pass code will no longer appear; for others, you will still need to download and install an Online Pass, but they will be available free of charge from the Xbox LIVE Marketplace or PlayStation Store.
When will specific games have their Online Pass turned off?
The latest releases of EA SPORTS games are the first. Over the next several weeks, Online Pass will either be removed completely, or will be available for free in the PlayStation Store and Xbox LIVE Marketplace.
Please note that our advisors will not be able to provide you an Online Pass code before that game's pass requirements are disabled. We appreciate your patience.
Why did we decide to do this?
We listened to the feedback from players, and decided to do away with Online Pass. We hope that eliminating Online Pass will allow more people to play and enjoy EA games for a long time to come.
21 - How to Backup/restore your Origin games
If you've replaced a computer or operating system and want to back up your Origin games instead of having to download them again, all you'll need to do is backup and then later restore your titles.
- Navigate to system-location C:\Program Files (x86)\Origin Games by heading to the Start menu, and then to Computer.
- Copy the folder that shares the name of the game you'd like to back up--for example,Battlefield 4--to your new destination--such as another drive, like D:\Origin Games\Battlefield 4.
- If you're trying to reinstall a game, then rename the folder anything--such as Battlefield 4X--in order to break its correct filepath.
- Open, or download and install, Origin and log into the Origin client.
- Head to Application Settings under Origin in the menu bar, select the Advanced tab, and choose the correct path for Downloaded Games.
- Open the My Games window and then right click on Battlefield 4 and select Download.
- Run through the installation process with the Download Now selection and a download progress bar will appear on the bottom your client. Clicking the %-bar will open the your active downloads.
- As soon as your game download is In Progress and you see data being downloaded, click the Pause button.
- Open the installation destination folder for your games, found at C:\Program Files (x86)\Origin Games.
- Move or Cut all of the content from your backed-up folder--the one we told you to call Battlefield4X earlier--into the new Battlefield 4 folder.
- Doing this will prompt you to overwrite files. Check the box "Do this for the next # conflicts" and select "Move and Replace."
- Once your files have completed moving, head back to the Origin download window and click on the download arrow.
- After a short time the download will jump to a higher percentage, will finalize your "download," then install the game.
Once all of this is done, you can delete the now-empty, older game folder--Battlefield 4X--and your game should be playable through Origin with most of your required registry settings.
Source: http://help.ea.com/en/article/backing-up-and-resto
For the previous discussion regarding backing up and restoring your Origin games, please visit the linked thread.
22 - Issues with game codes for Origin
Lost / broken disk but still have the serial code for the game: With your serial code, you are eligible for the download version of your game. You can download it through Origin and redeem your code. Instructions on how to do this can be found here: Here Make sure to uninstall the previous disc version and install the download version instead.
Finding the code on Origin: If you registered the game or bought it on Origin, the serial code can be found in the My Games tab on the Origin client. Download the client from here http://origin.com/download, log in with your data and go to the My Games tab. Hover over the game and find the "i". The product code listed there is your serial number (it can be different from your original one if the game was bought before Origin came out)
No access to the serial code: If you lost your serial code and don't have the game installed on an old computer, you need to contact Customer Support. They can be found here: Here if you registered your game to your account, it should be easy to get the code. If not, they'll give you a new code if you can proof that you own the game. See this: Here
Read more in this article on game code redemption: How To Redeem your serial codes in Origin
Any other game codes isssues, Pleasse contact a game advisor.
23 - Permanently delete your EA / Origin Account
