Battlefield Hardline Issues

[gameboy695]

I have decided to pick up Battlefield Hardline from Steam and it won't work. Even when trying to play from Origin it won't work. If I press play on either launcher I am taken to battlelog to find a server, once I found a server that I want to join and I have pressed "Join Server" multiple things can happen, #1, BFH launches into the news broadcast for the map your about to play on, after the news broadcaster stops talking BFH closes down and both Steam and Origin allows your to launch the game again, (both showing that BFH is not active.) #2, BFH is seen for a split second in the task bar but closes quickly after that, sometimes it stays open long enough for you to click on it but it will close afterwards. #3, The "Joining Server" tab at the bottom of the battlelog page turns red and says "Cannot launch Battlefield Hardline make sure it is up to date or that it is downloaded", after this message is shown and I look at Origin and select BFH in my game library instead of having the "Play" option it has "Download", when pressed the Punk Buster installer appears and I have to go through the Punk Buster installation again, I have been through the Punk Buster installation more than 10 times already. #4, #2 happens but the "Joining Server" tag stays on, after around 3 minutes of waiting "Game Not Starting" appears on my internet browser with battlelog still open, it says "We're sorry, it looks like your game didn't start properly. Please follow the steps below and try start the game after each one: Make sure all drivers are up to date, Restart Origin, Repair the game in Origin, Restart your computer". I have tried all of these and nothing works. I have looked through posts of other people on EA Answers with people who have had similar issues and I have tried the solutions posted there but nothing works. Any idea on how to fix this.

[EA_Kent · Accepted solution]

@gameboy695 

I appreciate you giving that a try. 

What type of security software do you use on your PC? Have you checked to make sure there are exceptions for Origin and BF Hardline? There may still be something blocking the game from launching, and in a lot of cases that points to security programs. 

/Kent

[EA_Kent]

Hi @gameboy695. 

It sounds like there could be something that's blocking the BFH application from starting up when it tries to launch. 

If you haven't already can you try setting up a Clean Boot on your PC to see if that has any effect? If there's something else running on the PC that's preventing it from launching that may help to get around it. For more info on how to set one up check out the EA Help website. 

Let me know if you're still running into the same issues afterward. Thanks!

/Kent

[gameboy695]

Hi, this has not helped with the problems at all. There is now a new issue that can happen, when a press "Join Server" it will say that I am "Joining Server", Battlefield Hardline will then appear in my taskbar, when I click on Battlefield Hardline in my taskbar the game will crash when it opens. The "Joining Server" tab on Battlelog will turn red and say "Couldn't Join Server ( 1 )".

[EA_Kent]

@gameboy695 

Thanks for giving it a shot. 

When you have the chance would you mind sharing a DxDiag so we can take a look? For more information on how to pull up the file check out the EA Help website. Once you have the text file please attach it to this thread. 

Thanks!

/Kent

[gameboy695]

here you go

[EA_Kent]

@gameboy695 

Thanks, I appreciate that. 

Looking through the diagnostics section in the DxDiag, I did notice a WindowsWcpOtherFailure3 error entry. This can sometimes point to issues with Windows updates. Have you run into any problems trying to update Windows recently? I'm wondering if there might be an issue with some Windows system files. 

/Kent

[gameboy695]

I haven't noticed any problems when updating Windows.

[EA_Kent]

@gameboy695 

Got it, thanks. 

When you have a chance would you mind running the Windows System File Checker to see if it's able to identify any issues? If there is a problem with a missing or corrupted system file that may help fix this. 

For more details on how to run it check out the Microsoft Support website. Let me know if you're still running into any issues with BFH afterward. Thanks!

/Kent

[gameboy695]

Hi, I have completed the check and I found some corrupt files, they have been repaired but the issues still continue.

[gameboy695]

Is there anything else I could try to solve these issues?