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LinetteMJ
Hero+
8 years ago

Re: Sims4

Bonjour @Alexia06510 🙂

Si votre compte EA n'a subi aucune modification au niveau des informations client entre le passage d'un PC à un autre, il devrait être utilisable sur votre nouveau PC, avez vous bien entré les mêmes informations de connexion (identifiant et mot de passe de compte EA) lors de votre connexion à l'application Origin?!

Si vous avez bien entré vos informations de connexion, le jeu devrait se trouver dans la fenêtre de l'application Origin lors de son ouverture, et il est inutile d'aller à nouveau enregistrer le code produit du jeu car un code de jeu ne s'enregistre qu'une seule fois pour un seul compte de jeu et c'est définitif  🙂

Vérifiez que le jeu est effectivement installé sur votre ordinateur, voyez sur la jaquette du jeu si vous n'avez pas la mention Téléchargement ou Installation et cliquez alors dessus peut-être  🙂

Si cette erreur persiste " code est déjà utilisé " alors que le compte EA est bien le bon compte où le jeu a été enregistré la première fois que vous l'avez lancé, c'est qu'il y a un souci et alors contactez le service client afin qu'il vous aide à réinitialiser votre jeu 🙂


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Sims4","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:9637683"},"body":"

Bonjour @Alexia06510 🙂

Si votre compte EA n'a subi aucune modification au niveau des informations client entre le passage d'un PC à un autre, il devrait être utilisable sur votre nouveau PC, avez vous bien entré les mêmes informations de connexion (identifiant et mot de passe de compte EA) lors de votre connexion à l'application Origin?!

Si vous avez bien entré vos informations de connexion, le jeu devrait se trouver dans la fenêtre de l'application Origin lors de son ouverture, et il est inutile d'aller à nouveau enregistrer le code produit du jeu car un code de jeu ne s'enregistre qu'une seule fois pour un seul compte de jeu et c'est définitif  🙂

Vérifiez que le jeu est effectivement installé sur votre ordinateur, voyez sur la jaquette du jeu si vous n'avez pas la mention Téléchargement ou Installation et cliquez alors dessus peut-être  🙂

Si cette erreur persiste \" code est déjà utilisé \" alors que le compte EA est bien le bon compte où le jeu a été enregistré la première fois que vous l'avez lancé, c'est qu'il y a un souci et alors contactez le service client afin qu'il vous aide à réinitialiser votre jeu 🙂


","body@stringLength":"1813","rawBody":"

Bonjour @Alexia06510 🙂

Si votre compte EA n'a subi aucune modification au niveau des informations client entre le passage d'un PC à un autre, il devrait être utilisable sur votre nouveau PC, avez vous bien entré les mêmes informations de connexion (identifiant et mot de passe de compte EA) lors de votre connexion à l'application Origin?!

Si vous avez bien entré vos informations de connexion, le jeu devrait se trouver dans la fenêtre de l'application Origin lors de son ouverture, et il est inutile d'aller à nouveau enregistrer le code produit du jeu car un code de jeu ne s'enregistre qu'une seule fois pour un seul compte de jeu et c'est définitif  🙂

Vérifiez que le jeu est effectivement installé sur votre ordinateur, voyez sur la jaquette du jeu si vous n'avez pas la mention Téléchargement ou Installation et cliquez alors dessus peut-être  🙂

Si cette erreur persiste \" code est déjà utilisé \" alors que le compte EA est bien le bon compte où le jeu a été enregistré la première fois que vous l'avez lancé, c'est qu'il y a un souci et alors contactez le service client afin qu'il vous aide à réinitialiser votre jeu 🙂


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